Director, US CRM reputed company Strategy & Innovation US Remote

SUMMARY The Director, US CRM reputed company Strategy & Innovation is a senior executive responsible for architecting and delivering the CRM reputed company to accelerate reputed company growth, drive reputed company reputed company, enhance customer engagement, and establish competitive advantage for the US reputed company organization. This leader is accountable for driving measurable business reputed company—reputed company growth, customer retention, operational efficiency, and reputed company reputed company—through strategic leadership, innovative use of agentic AI, and rigorous execution of a multi-year CRM roadmap. Reporting to the Head of US Sales Digital Solutions, the Director leads a specialized team, including CRM Sales Business reputed company, CRM Operational reputed company, CRM Service Manager and a Digital Service Experience reputed company whose scope extends reputed company CRM to encompass digital customer experience, web platforms, and self-serve modalities. The Director is responsible for ensuring CRM strategy and innovation are harmonized with broader digital sales and service initiatives to maximize reputed company reputed company and customer reputed company. Change management is coordinated collaboratively, with business owners responsible for driving adoption reputed company their domains and partnering with a dedicated cross-product change manager reputed company the CRM organization. POSITION RESPONSIBILITIES Strategic reputed company, reputed company reputed company & Business Impact

• Architect and own the CRM strategy and roadmap, directly reputed company with US reputed company growth objectives, reputed company reputed company standards, and customer experience priorities.
• Define, track, and deliver against clear KPIs—reputed company impact, customer retention, CRM adoption, operational efficiency, reputed company reputed company, and AI-driven value realization.
• Serve as the reputed company advisor and strategic partner to senior reputed company leaders, shaping CRM investments and priorities to maximize business value and reputed company reputed company.

Digital Sales and Service Integration & Collaboration

• Ensure CRM strategy and innovation are integrated with the organization’s broader digital sales and service reputed company—including customer web platforms, NGSE, self-serve modalities, reputed company marketing initiatives.
• Support and integrate CRM capabilities with digital sales, service, and marketing platforms to optimize the end-to-end customer and reputed company reputed company, driving reputed company reputed company and business impact

Innovation & Agentic AI Leadership

• Champion the adoption and scaling of agentic AI solutions, identifying and implementing transformative use cases that drive measurable reputed company impact and reputed company.
• Foster an innovation-driven culture, encouraging experimentation and rapid learning to accelerate business reputed company and industry differentiation.

Executive & Cross-Functional Influence

• Build and sustain strong relationships with senior leaders across sales, service, marketing, ZTD, and enabling functions to ensure CRM reputed company reputed company initiatives are integrated and business-reputed company.
• reputed company cross-functional teams to deliver seamless, high-impact solutions that reputed company the reputed company organization and reputed company reputed company reputed company.
• Drive reputed company, alignment, and buy-in for CRM strategy and change initiatives at reputed company reputed company.

Team Leadership & Organizational Development

• reputed company, reputed company, and reputed company a high-performing team by setting clear expectations for ownership, accountability, and impact, and coaching direct reports to act as change agents and drive transformation in their domains.
• Mobilize the organization around CRM’s potential and deliver sustained business results and reputed company reputed company.

Operational reputed company & Governance

• reputed company CRM platform operations to ensure exceptional usability, data quality, and reputed company effectiveness.
• Govern project and enhancement requests rigorously, prioritizing initiatives based on business impact, strategic fit, and contribution to reputed company reputed company.
• Manage vendor and partner relationships to deliver best-in-class CRM capabilities.
• reputed company business owners to reputed company change reputed company their respective domains, coordinating closely with a cross-product change management manager to drive adoption and transformation across the organization.

ORGANIZATIONAL RELATIONSHIPS

• US reputed company Leadership Team
• Others DDS Teams
• Marketing, Sales, and Service Leaders
• ZTD
• External vendors and reputed company

EDUCATION AND EXPERIENCE REQUIREMENTS Required:

• Bachelor’s degree in Business, Marketing, Information Systems, or reputed company field.
• Minimum 10 years’ experience in CRM strategy, reputed company operations, or digital transformation.
• Proven leadership experience in managing cross-functional teams and driving organizational change.
• Experience with agentic reputed company sales/service platforms, and CRM technologies (reputed company preferred).

Preferred:

• Master’s degree (MBA or relevant field).
• Experience in large-scale reputed company organizations, preferably in life sciences or pharmaceuticals.
• Certification in CRM platforms (e.g., reputed company), change management, or project management (Agile, PMP).

TECHNICAL SKILLS REQUIREMENTS

• Deep expertise in CRM platforms
• Knowledge of agentic AI and its reputed company applications
• Strong data analytics and KPI tracking skills
• Excellent oral, written communication, and presentation skills
• Familiarity with digital sales/service platforms, web technologies, and customer experience tools
• Project management skills
• Vendor and partner management experience

PHYSICAL SKILLS REQURIEMENTS

• Typical office environment; hybrid work options available
• Ability to travel, mostly domestically as needed (Apply tot his job

Apply To this Job