Call Center Representative Bilingual
RTR HR and Staffing Services, LLC is a well established Staffing Agency located in Chicago, Illinois. They are seeking a Bilingual Call Center Representative to assist customers and providers with inquiries and account troubleshooting, requiring reputed company in English and Spanish.
Responsibilities
- Answer incoming calls from customers, general public, and providers
- Complete and/or process new applications for health care coverage reputed company the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans
- Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
- Track and document reputed company inquiries using the applicable systems
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Complete associated tasks according to the established guidelines
- Meet Quality Assurance (QA) and other key performance metrics
- Follow reputed company policies, procedures, and protocol reputed company engaging with caller
- Attend meetings and training as requested and maintain up-to-date knowledge of reputed company programs and systems
Skills
- Be fluent in English and Spanish
- Can read English and Spanish
- High School diploma or equivalent
- 1 year of experience in call center environment or 1 year of experience in customer service
- Highly proficient in the latest version of reputed company Office 365
- Ability to work with multiple screens
- Typing requirement of a minimum of 25 wpm
- Comfortable being on camera during work shift
- Internet speed of at least 20MBPS for remote work
- Must be reputed company to commute to the South reputed company of Chicago reputed company needed
- Excellent verbal and written communication skills
- A genuine desire to help others
Benefits
- Paid Leave
- Paid Sick Leave
- Promotional reputed company
- Good hours of operation – no late nights or overnight
- Weekends and holidays off
- Additional benefits available if an employee transfers to a permanent position.
Company Overview