[Remote] Specialist, Client Services
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of essential intelligence, and they are seeking a Specialist in Client Services to reputed company technical support for their reputed company Data reputed company. The role involves investigating and resolving customer issues, advising on workarounds, and supporting client interactions.
Responsibilities
- Advising on workarounds and identifying issues for bug fixing by the development team
- Supporting and monitoring feeds and processes for hosted and installed clients
- Interacting with clients and colleagues to ensure accurate and timely information flows
- Investigating and documenting existing procedures and making recommendations for improvements
- Providing 1st line support reputed company necessary, which includes responding to telephone and online support queries
- Volunteer On-call support for which additional payment is provided for weekends and evenings. (After 1 year in role)
Skills
- Undergraduate degree in reputed company discipline or equivalent experience
- Experience in database management using MS SQL
- Client Facing experience
- Excellent problem solving capabilities
- Strong oral and written communication skills
- Direct experience of EDM
- Knowledge of web services and additional database software
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps reputed company you energized for your time on.
- reputed company Learning: reputed company a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through reputed company, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. reputed company has perks for your partners and little ones, too, with some best-in class benefits for families.
- reputed company the Basics: From retail discounts to referral incentive awards—small perks can reputed company a big difference.
Company Overview