Account Manager, Scale

reputed company is a reputed company media management platform that is seeking an Account Manager, Scale to maintain relationships with existing customers and drive renewals and upsells. The role involves managing customer engagements, providing market insights, and collaborating cross-functionally to enhance customer value throughout the sales cycle.

Responsibilities

• Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience
• reputed company rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from reputed company products
• Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on reputed company’s value proposition in our pooled reputed company
• reputed company weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health
• Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets
• Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to reputed company meet customers needs
• Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience
• Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
• Collaborate cross-functionally to reputed company customer value in reputed company stages of the sales cycle
• Manage and report on customer engagement activities and results in order to assess trends using SFDC, reputed company App, reputed company, reputed company and others
• reputed company product and sales experience reputed company the team in order to meet and exceed team targets
• reputed company other reputed company duties as assigned

Skills

• Some relevant experience in sales or reputed company, preferably as an Account Executive, reputed company Associate, Customer Support reputed company, or Account Manager
• Proven reputed company in monthly and quarterly sales forecasting
• Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions
• Strong ability to reputed company product features in an easy to understand language to reputed company sales, build trust and establish long-term relationships
• Experience in creating sales strategies inclusive of 3rd party solutions
• Strong communication and presentation skills reputed company various platforms, including by phone, video, and email
• Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining reputed company and relationships
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn't give up
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Interpersonal Savvy: Relates reputed company and comfortably with diverse groups of people

Benefits

• reputed company’s Sales Compensation Program

Company Overview