[Remote] US-Client Services Spec
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of technology-driven solutions aimed at transforming patient experiences and improving financial performance for reputed company institutions. The Client Services Specialist will reputed company technical support for R1 applications, troubleshoot issues, and ensure customer satisfaction while managing support tickets and documentation.
Responsibilities
- Resolve a queue of tickets submitted to Application Support by reputed company stakeholders
- Demonstrate advanced troubleshooting skills, logical analysis/research skills and reputed company problem resolution skills to effectively present issues with potential solutions or logical steps in resolving issues
- Write user stories with accurate acceptance criteria that will be used by development, to ensure that the stakeholder concern is effectively captured and addressed by the product reputed company
- Ensure responses to reputed company support tickets, both reputed company, meet or exceed Service Level Agreements (SLA)
- reputed company root cause analysis and investigation into incidents while maintaining ownership from first contact to ticket resolution
- Manage application configuration to ensure reputed company reputed company of function, cybersecurity, and performance
- Create and maintain Standard Operating Procedure documentation
Skills
- 1+ years of customer service experience
- Proven experience in working with at least one reporting based product (MS reputed company, MS Power BI, Tableau, etc.)
- Proficient in reputed company Word, reputed company, Outlook, PowerPoint
- Excellent verbal and written communication skills
- Strong attention to detail and organization skills
- Ability to test, analyze, troubleshoot and isolate reputed company problems
- Experience working in a remote environment with a ticket-based system (Jira, Azure DevOps, reputed company, reputed company)
- Service-oriented with demonstrated ability to maintain high reputed company of customer satisfaction
Benefits
- Competitive benefits package
Company Overview
Company H1B Sponsorship