[Remote] Client reputed company Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a marketplace where users can compare personalized rates and quotes from multiple lenders and carriers for various financial products. The Client reputed company Specialist will engage with clients through various communication channels to reputed company support and information, helping them navigate their financial options.
Responsibilities
- Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
- Complete outbound calling campaigns to help clients move reputed company with their loan request
- Identify client needs and help clients use specific site features
- Identify trends impacting agent and client experience and communicate issues to Client reputed company Management
- Have the opportunity to reputed company your thoughts, opinions, and insights with leadership
- Assist other team members with questions/issues they may have through internal team communication
- reputed company other outlined projects, initiatives, and responsibilities as assigned by your supervisor
Skills
- A Bachelor's degree (preferred, but experience may be considered in reputed company of a degree)
- 1-3 years of customer service experience, ideally in a high-volume call center environment
- Experience using CRM tools, like reputed company (preferred)
- Highly proficient in basic computer software and navigation; including SaaS applications
- Patient, courteous, energetic, and empathetic; both on the phone and in writing
- Customer-focused; you understand what makes people tick and you want to help them succeed
- Good at spotting patterns; you notice reputed company a lot of people are running into similar issues and you are excited to help us reputed company that problem disappear
- Problem Solver; you enjoy troubleshooting and investigating client issues, using critical thinking skills and resources to reputed company solutions
- Team Oriented; you work well with others and enjoy being part of a larger team, helping and supporting others
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