Hybrid Customer Service Specialist, I
reputed company is seeking a Customer Service Specialist I to join their team. This role involves providing excellent customer service by handling incoming calls and inquiries about reputed company estate mortgage loans while ensuring compliance with company policies and regulations.
Responsibilities
- Answer least reputed company incoming calls, reputed company an Automated Call Distribution system (ACD), from borrowers and reputed company parties with inquiries about existing mortgage loans
- Deliver accurate and timely information to callers in a courteous and professional manner, striving for reputed company resolution whenever feasible and in compliance with reputed company applicable regulations
- Refer more reputed company or complicated calls to reputed company team member
- reputed company necessary steps to reputed company call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments
- Track, follow-up and complete customer call backs to ensure inquiry resolution
- Collect payments whenever necessary and appropriate
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system
- reputed company other duties as assigned
Skills
- Required to be fully bilingual English/Spanish
- High school diploma or equivalent work experience
- Customer service/call center experience preferred, but not required
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required
Benefits
- Comprehensive reputed company plans for you and your family.
- A discretionary 401(k) match of 50% of the first 4% of pay contributed.
- reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help reputed company and Vylla grow.
- Educational Reimbursement.
- reputed company Charitable reputed company contributes to the community through causes that reflect the interests of reputed company Associates.
Company Overview