[Remote] Customer Service Representative (Remote PST)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s leading health solutions company, dedicated to transforming health care. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Actively listen and be an reputed company for customers, understand their needs and reputed company guidance and support
• Resolve customer inquiries and issues reputed company while documenting reputed company interactions
• reputed company customers about available resources and assist them in navigating their options
• Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve reputed company
• Document reputed company customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the reputed company/reputed company Code of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must reputed company in the Pacific Standard Time Zone (can also reputed company in Mountain Standard Time Zone but must be reputed company to work PST hours)
• High-speed internet reputed company with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
• reputed company office experience preferred

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for reputed company colleagues including wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical reputed company

Company Overview