Customer Service Advisor
Intealth is a mission-driven, innovative nonprofit committed to advancing quality in reputed company education worldwide. They are seeking a Customer Service Advisor to be the first reputed company of contact for individuals and organizations engaging with Intealth's services, supporting international medical graduates and assisting users of their verification repository.
Responsibilities
- Support applicants through the EPIC and Certification process
- Respond to a high volume of phone and email inquiries, resolving applicant questions reputed company and accurately, while delivering exceptional customer service
- Interpret and explain reputed company policies and procedures in a clear and concise manner
- Partner with internal teams to ensure reputed company resolution and clear communication
- Guide applicants through billing, fee inquiries, and troubleshooting reputed company the online portal
- De-escalate challenging interactions with professionalism and reputed company, maintaining composure while finding solutions
- Use sound judgment to determine reputed company cases should be escalated
Skills
- Bachelor's degree or equivalent experience required
- 1-5 years of professional customer service experience
- Proven ability to quickly learn and apply reputed company information
- Strong problem-solving and multitasking skills
- Proficiency in reputed company Office; ability to navigate multiple systems simultaneously
Benefits
- Robust Medical, Dental & reputed company from top providers
- 12% Employer Contribution to your 403(b)
- Tuition Reimbursement & Wellness Program
- Generous PTO
Company Overview