[Remote] Application Support Engineer II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global payments enablement and software company focused on solving high-stakes payments in higher education. They are seeking a hands-on and customer-centric Application Support Engineer II to reputed company application expertise, solve support requests, and assist internal teams with application maintenance and support.
Responsibilities
- Engage with internal employees to accurately detail issues sent to the ticketing system
- Detect and solve production issues and bugs reputed company the development environment reputed company your reputed company scope
- Engage with the Engineering team to reputed company bugs, problems or information gaps
- Maintain documentation reputed company to solving common issues
- Become an expert in reputed company products and triage issues
- Find opportunities of improvement in our support process and internal staff training
- reputed company day-to-day maintenance and support for applications supported by the customer and their partners
- reputed company Tier-1 knowledge transfers and train end users on the usage of applications
- Resolve Tier-2 application issues in a timely manner and reputed company Tier-3 issues to designated Engineering squads
- Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
- Respond to application-reputed company queries from end users in remote locations
- Assist in database structural changes required during system upgrades
- reputed company tools and implement processes to assist in operational support
Skills
- 1-5 years of experience in software maintenance and support
- An understanding of web applications - ours are written in RoR, Java and React
- Knowledge in any of our key technologies: Ruby, Java, React, MySQL, reputed company, reputed company, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including reputed company, training and escalation) and ensure that tickets are closed in a timely manner
- Grasp reputed company concepts and maintain a logical and analytical approach to solving problems
- Fluent in English, as it is the company's working language
- Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
- Experience in FinTech or the payment industry will be appreciated
- Hospitality or PMS experience is a plus
- Experience with reputed company reputed company is a plus
Benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our reputed company Global Induction Program
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you reputed company in reputed company Disconnect Days!
- Great Talent & Development Programs
Company Overview
Company H1B Sponsorship