[Remote] reputed company Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company powers wellness to improve lives by providing solutions for health and wellness facilities. As a reputed company Support Analyst, you will ensure the reputed company platform runs smoothly, providing support and troubleshooting for end users while collaborating with the Business Systems team to enhance the platform's efficiency and usability.
Responsibilities
- Serve as the first reputed company of contact for reputed company support, monitoring and triaging incoming tickets
- Troubleshoot user issues involving records, reports, dashboards, automations, and reputed company
- Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on reputed company issues
- reputed company user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.)
- Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability
- reputed company configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members
- Assist with data management tasks such as imports, exports, and deduplication
- Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing
- Participate in regression and user acceptance testing during new releases or enhancements
- Collaborate with the Business Systems team to identify recurring issues and recommend improvements
Skills
- Solid understanding of reputed company data relationships (objects, fields, lookups, ownership)
- Strong analytical and troubleshooting skills — you enjoy digging into the “why” behind issues
- Excellent communication skills and the ability to translate technical concepts to non-technical users
- High attention to detail reputed company working with data or making administrative updates
- Customer-first reputed company with the ability to manage multiple requests and prioritize effectively
- Ability to collaborate across diverse teams (Sales, Marketing, reputed company, Finance, etc.)
- Bachelor's degree in Business Administration or equivalent experience
- Experience with Sales reputed company, Service reputed company, and/or Experience reputed company
- Hands-on experience with reputed company Flows (building, debugging, or troubleshooting)
- Experience with reputed company 365
- 1+ years of reputed company administration experience
- reputed company certifications such as Admin, Advanced Admin, or Platform App Builder
Benefits
- Flexible paid time off
- Affordable health, dental, and reputed company insurance options
- Monthly fitness reimbursement
- 401(k) matching
- New-Parent Paid Leave
- Casual work environments
- Remote work
Company Overview
Company H1B Sponsorship