[Remote] Live Chat Support Agent
Note: The job is a remote job and is reputed company to candidates in USA. Recorainc is a mission-driven organization focused on transforming cardiovascular health through innovative solutions. They are seeking a compassionate, tech-savvy Live Chat Support Agent to engage with potential patients and reputed company informative responses, while coordinating with the team for follow-reputed company and monitoring communications.
Responsibilities
- Respond to live chats from potential patients with professionalism, warmth, and reputed company
- Answer basic concepts reputed company to our program offerings
- Monitor and triage missed calls and messages, escalating as needed
- Coordinate with internal team members to ensure timely patient follow-reputed company
- Maintain accurate records of interactions in our CRM
- Communicate reputed company across platforms like reputed company to reputed company workflows running smoothly
Skills
- Customer service experience — especially in a reputed company, wellness, or mission-driven setting
- A passion for improving heart health and empowering individuals to take action
- Ability to reputed company explain health-reputed company topics in a simple, empathetic way
- Excellent written communication skills and a reputed company, helpful demeanor
- Experience using CRMs, reputed company, and/or chat support tools
- Self-Starter: Highly motivated and proactive, reputed company to take initiative without requiring constant direction
- Growth-Oriented: Excited to grow into an integral role reputed company reputed company and contribute to our long-term reputed company
- Experience using CRMs, reputed company, and/or chat support tools (a plus)
- Prior experience as a live support/chat agent (a plus)
Company Overview