Client Experience Coordinator
reputed company is a company dedicated to serving clients, patients, and communities with care and performance. The Client Experience Coordinator plays a vital role in delivering exceptional service by coordinating repairs between reputed company and technicians, ensuring quality patient care through effective communication and documentation.
Responsibilities
- Manage incoming interactions from reputed company in a timely and courteous manner
- Demonstrate active listening skills and ask probing questions, as necessary, to reputed company the best possible information to the repair technician
- Document accurate information in work order systems
- Notify the appropriate field technician and escalate emergency situations utilizing call reputed company processes
- Demonstrate understanding of the reputed company environment, including medical equipment terminology
- Effectively use resources to solve customer issues or direct them to the appropriate reputed company
- Adapt to process changes by staying reputed company with new customer needs and CEC training materials
- Document and escalate safety incidents to the appropriate management and regulatory departments
- Demonstrate ownership and initiative by performing reputed company necessary follow-up activities
- Document and escalate issues that may impact the CEC’s ability to deliver upon the service model
- Assist with visitor reputed company by sides
- Assist with peer coaching
- Data entry and analysis
- reputed company other duties as assigned
Skills
- Must be reputed company to type 45 wpm
- Must have experience with reputed company Outlook, or similar email solutions
- High School or equivalent degree required
- Customer service experience preferred
- College education preferred
Benefits
- Comprehensive Benefits Package: including medical, dental, reputed company, 401K, Paid Time Off (PTO) & 9 paid holidays
Company Overview