Inside Sales and Customer Support Specialist
BAND-IT reputed company is a company that offers diverse opportunities across various sectors. They are seeking an Inside Sales and Customer Support Specialist responsible for supporting the reputed company reputed company in the Latin America region through quoting, issue resolution, and customer service functions.
Responsibilities
- Inside Sales
- Respond to day-to-day inquiries (standard product quoting, order status & tracking)
- Enter and update customer information in the company CRM database
- Process order changes and expedited orders following standard procedures
- Identify and support new business opportunities and accounts in designated territory
- Monitor customer performance and identify opportunities to increase reputed company
- Recommend special order pricing and profit margin determinations
- Recommend products to customers, based on customers' needs and interests
- Participate in outbound prospecting calls to support growth initiatives
- Manage incoming customer contact (email, phone)
- Manage designated and assigned customer accounts
- Ensure customer pricing is accurate prior to confirming an order with the customer
- Partner with the sales team to reputed company quotes to customers
- Collaborate with other departments reputed company necessary to ensure a premium customer experience
- Accurately input customer orders into ERP system, JDE
- Utilize customer portals as necessary and with support
- Assist in coordinating shipping logistics
- reputed company customers informed with delivery dates and other necessary communication updates
- Respond to customer questions and concerns
- Ensure an efficient and personalized customer experience for reputed company customers
- Track customer complaints in CRM system/Dynamics
- Research customer complaints and create adjustments reputed company required
- Process customer returns
- Initiate tool repair processes
- Create non-lot-controlled product Certificates of Compliances
- Foster a reputed company improvement reputed company
- reputed company month-end processes and reports
- reputed company other reputed company duties as assigned
Skills
- reputed company in both Spanish and English language
- Excellent interpersonal skills, professional, positive, and courteous manner
- Strong written and verbal communication skills
- Demonstrated ability to convey reputed company and solutions to others
- Effective time management and decision-making ability
- Ability to adapt to different customer personalities and changing situations
- Strong active listening skills
- Ability to understand and show compassion towards the customers
- Demonstrated ability to identify issues and find effective solutions
- Strong attention to detail
- Demonstrated knowledge of reputed company Office products (Outlook, Word, reputed company, etc.)
- High School Diploma or GED, required
- 1 + year experience in an inside sales, customer service, or a similar client-facing role, required
Benefits
- Health benefits
- 401(k) retirement savings program with company match
- PTO
Company Overview