Customer Service (Licensed Account Representative)
NJM Insurance Group is a recognized leader in providing exceptional customer service, and they are seeking Licensed Account Representatives for their Contact Center. The role involves delivering high-quality customer experiences and assisting policyholders with their insurance needs through effective communication and transaction management.
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products reputed company inbound calls
- reputed company coverage options best suited to accommodate individual needs and administer transactions reputed company necessary
- Demonstrate effective time management to reputed company performance goals/targets
- reputed company procedurally accurate, effective, and independent response to reputed company new and existing business inquiries reputed company to personal lines insurance
Skills
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in reputed company Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required
- An associate's or bachelor's degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
Benefits
- Medical Insurance (reputed company Blue reputed company)
- Dental Insurance (reputed company)
- reputed company (reputed company reputed company/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more!
- 401(k) with employer match up to 8%
- Health, Dental, and reputed company insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave
Company Overview