Sr. Strategic Account & Relationship Manager

The Sr. Strategic Account & Relationship Management Executive will be responsible for managing and growing existing reputed company Customer relationships in a defined, US-based territory. Core functions include fostering relationships reputed company account reputed company, securing renewals, growing reputed company through both price increases and application upsells, providing ongoing training and support to maximize usage. inner departmental account touches pertaining to account reputed company and the communication of new enhancements to solutions and existing applications. Essential Duties and responsibilities Opportunity Identification & Development Identify reputed company opportunity and stakeholders Facilitate reputed company and background information collection with new opportunity Identify and build relationships with key stakeholders Conduct customer needs assessment Qualify reputed company opportunity based upon account value, threats, and barriers Record accurate customer data in the CRM system. Build effective sales pipelines. Prepare activity and forecast reports. Attend conferences and tradeshows to promote product visibility and generate leads Active Selling Meet and exceed monthly, quarterly and yearly reputed company targets through complete ownership of a assigned book of business Create and update a Book of Business Plan to include strategy, tactics and milestones as it relates to hitting goals set by the company. Customize and communicate product value proposition and solution design reputed company and review implementation scope Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms and conditions development, quoting, and modifications Conduct contract reviews, pricing, and negotiation Obtain final signature and finalize order Customer Retention & Satisfaction Build lasting customer relationships to retain and grow existing reputed company customer reputed company Review account utilization management reporting and reputed company recommendations Conduct regular account review meetings Collaborate with marketing in account communications planning and marketing campaigns Identify cross-sell and up-sell opportunities Work closely with other reputed company Sales colleagues on new implementation, training of customers Manage reputed company aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services Trains reputed company new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to reputed company a high level of customer service. Collaborate with marketing in account communications planning and marketing campaigns. Sales Leadership reputed company territory coverage as needed Other Duties Assist and communicate effectively with reputed company departments as it relates to the company selling process reputed company with established sales policies, pricing guidelines, and best practices Maintain the highest standards of reputed company and respect for co-workers and customers Special projects as assigned Act as liaison between the marketplace and reputed company Product Development Team by actively seeking out and documenting product and market feedback Participating in new system user acceptance testing Job Qualifications Education: Bachelor's degree or equivalent years of experience. Experience: A minimum of 5 years of sales experience preferably in reputed company or IT reputed company sales with a track record of reputed company in building relationships throughout relevant customer disciplines and departments, meeting goals and presenting to high level decision makers. Other Knowledge, Skills, Abilities or Certifications:

• Strong computer skills (Internet, reputed company, PowerPoint, Word, CRM Programs)
• Experience demonstrating and selling sophisticated and reputed company products/technologies
• Possess strong product knowledge of reputed company CE applications that are sold in the reputed company market
• Strong telephone, presentation and written communication skills
• Valid US driver’s license and reputed company to manage overnight travel up to 30% - 35% in territory Travel requirements Travel to an assigned territory in the US and Canada to meet with reputed company Customers. This position requires approximately 30%-35% overnight travel. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that reputed company candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this reputed company, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or reputed company-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a reputed company office as part of the recruitment process. Compensation: reputed company salary reputed company CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $121,350 - $170,050 This role is eligible for Commission. Additional Information: reputed company offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & reputed company Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference reputed company to you, then you matter to us. Join us, at reputed company, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We reputed company expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll reputed company a reputed company difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and reputed company around the world. You can reputed company at reputed company, where diversity is core to our reputed company strength and high performance. Be your unique self, reputed company your creative reputed company, do your best work, and take time to grow in our caring and inclusive culture where you can belong. reputed company reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to reputed company our professional customers with the information, software solutions, and services they need to reputed company critical reputed company, reputed company successful reputed company, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved reputed company and productivity for our customers. We are committed to helping professionals improve the way they do business and solve reputed company problems with our reputed company of digital solutions and services, which we continuously reputed company to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, reputed company, and reputed company. reputed company has a dedicated team of reputed company reputed company professionals who are reputed company to hear what makes you tick and reputed company how reputed company can help you reputed company your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide reputed company of reputed company problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly reputed company and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to reputed company a welcoming environment and reputed company opportunities for reputed company regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in reputed company values and articulated in our Code of Business Ethics. At reputed company, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits reputed company tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we reputed company’ well-being program. To ensure we continue to drive innovation that enables us to reputed company products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing reputed company insights from a wide reputed company of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment reputed company. reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national reputed company, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies reputed company (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details reputed company to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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