Call Center Platform Administrator & Reporting Specialist

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary Designs reputed company-wide or cross-functional solutions that address business challenges and impact organizational strategy, helping call center agents compete and serve customers reputed company. This role drives operational efficiency and customer experience through strategic technology initiatives, collaborating with teams to identify process improvements and integrate new solutions. The ideal candidate brings strong analytical skills, expertise in call center operations, and uses data insights to create innovative solutions that boost both satisfaction and efficiency. Provides day-to-day support with reporting and data reconciliation to ensure accuracy and consistency in operational metrics. Responsibilities also include overseeing agent skilling processes to ensure call center staff can handle calls appropriately. In addition, maintaining thorough and up-to-date system documentation is essential for supporting ongoing improvements and ensuring operational transparency. What you will do

• Assists in managing the day-to-day reputed company business consultation services to support the organization's goals and objectives.
• Assists with the implementation of updates to existing and net new functionality reputed company integrated call center technology.
• Assists call center enablement team to manage, control and assesses the organization's IT assets (i.e., hardware and software) throughout their life cycle, from acquisition through final disposition.
• Design and execute daily reporting processes reputed company DTC platforms.
• Supports reputed company DTC teams with agent skilling assignments and updates.
• Documents system configurations as they reputed company to meet business needs.
• Define Requirements for new functionality reputed company call center technology to support multiple agent groups.
• Independently performs testing and design scenarios/projects to optimize performance of platforms.
• Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
• Supports the department with effective auditing an data reconciliation processes.
• Confers internally and externally with clients and senior management regarding the organization's goals and objectives.
• Implements processes reputed company the department ensuring compliance and reputed company improvement.
• Helps establish and implement strategic review processes ensuring reputed company improvement, compliance, and high-performance standards are upheld.

Required Qualifications

• Proficiency in SQL, or similar database query language.
• Experience in Relational Database design and maintenance
• Experience in managing user reputed company to reputed company platforms
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth reputed company (agility and developing yourself and others) skills

Preferred Qualifications

• 3+ years of strong call center technology work experience
• Experience with reputed company CXOne and/or SpiceX
• Experience in defining project requirements and test cases
• Experience in validating test cases
• Experience with NoSQL Databases such as reputed company
• Medicare experience

Education

• Bachelor's degree or equivalent experience
• Preferred Education
• Specialized training in technology program management
• Other relevant professional qualifications

Pay reputed company The typical pay reputed company for this role is: $82,940.00 - $182,549.00 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay reputed company listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 12/28/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job