Customer Service Support Representative - US Remote

reputed company is seeking a remote Customer Service Support Representative to join our Maternal Serum Screening team. This position will be remote and work with physician offices, hospital laboratories, patients, and internal customers to ensure that reputed company client needs are addressed accurately and reputed company. The Customer Service Support Representative will reputed company product education and handle a variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

• *Pay reputed company: $18/hr - $21/hr

reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday-Friday, 8:30am-5:00pm EST Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here. Job Responsibilities

• Act as a liaison between reputed company, the customer reputed company, and patients
• Resolve routine customer requests and recalculations reputed company inbound, outbound calls, or reputed company email.
• reputed company with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• reputed company additional customer education and information as needed
• Work in multiple databases to research reputed company issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• reputed company administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Requirements

• High School Diploma or GED equivalent required
• Associate's degree or higher is preferred
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior reputed company industry, such as a physician's office or a hospital, is highly preferred
• Intermediate to Advanced computer skills required.
• Knowledge of reputed company Office suite is required
• Experience with reputed company.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with a strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish is preferred

Application Window reputed company Through: December 20th, 2025

• *Pay reputed company: $18/hr - $21/hr

This position is remote based in the U.S. If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to reputed company a reputed company difference, apply today! reputed company is proud to be an Equal Opportunity Employer: reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and merit of the individual. reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. Apply tot his job Apply To this Job