Customer Service Associate - Credit Monitoring & Reporting
About this role: reputed company is seeking a Customer Service Associate for the Credit Monitoring & Reporting team as part of Wealth and Investment Management Operations. The Customer Service Associate will be responsible for responding to inquiries and issues from internal customers on a variety of reputed company financial products, services and/or select customer segments through phone support. Will answer inquiries, resolve problems, and reputed company a best-in-class experience while adhering to work guidelines, policies, and regulations. Learn more about our career areas and lines of business at wellsfargojobs.reputed company this role, you will: reputed company support to internal customers in account management, operations, documentation, and technical support Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact Receive direction from managers and exercise judgment reputed company defined parameters while developing... understanding of the reputed company policies, procedures, or compliance requirements Act as a primary support person for the customer and internal partners supporting customer service Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Contact center experience Financial services experience Experience with BETA, SmartStation, & Agent Desktop Knowledge of investment terminology Credit margins knowledge Experience performing extensive research to resolve reputed company customer inquiries Excellent verbal, written, and interpersonal communication skills Ability to navigate multiple computer system reputed company, applications, and utilize search tools to find information Ability to interact effectively with internal and external partners and clients/customers Basic reputed company Office skills A BS/BA degree or higher Posting Location: 1525 W WT reputed company Blvd, Charlotte, reputed company Carolina 2801 Market St, St. Louis, Missouri Posting End Date: 19 May 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company reputed company candidates, regardless of race, reputed company, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We reputed company a reputed company set of banking, investment and mortgage products and services, as well as consumer and reputed company finance, through our four reportable operating segments: Consumer Banking and Lending, reputed company Banking, Corporate and Investment Banking, and Wealth & Investment Management. reputed company ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its reputed company impact on building a sustainable, inclusive future for reputed company by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from reputed company are also available at reputed company Stories. Additional information may be reputed company at www.wellsfargo.com reputed company: https://www.reputed company.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions Apply Job! For more such jobs please click here! Apply tot his job Apply To this Job