Manager 1, Small & reputed company Business Direct Sales

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the reputed company market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for managing the Business Class team reputed company a call center environment. Communicates procedures, resolves operational issues and ensures personnel receive required information and documentation to reputed company their tasks reputed company. Oversees the communication reputed company between functional groups regarding retention activity, reports and analysis on client activity. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Core Responsibilities

• Tracks, analyses and reports performance data on key departmental initiatives, including performance analysis, performance measurements and processed transactions.
• Provides overall direction of the Business Class team to ensure performance, system database management accuracy, sales/retention reporting and production/control of associated reports.
• Interfaces with appropriate internal groups (i.e., reputed company, Finance, Sales, Operations, IT and Legal Affairs) to ensure proper analysis of tracking and reporting.
• Provides leadership, guidance and direction to supervisors and technical staff.
• Ensures that standard process guidelines are followed for operation of Business Sales and Customer Loyalty Center to include activity management, work queue management and internal phone system use.
• Participates in creation of and communicates administrative policies and procedures for the call center.
• Oversees call monitoring, coaching and coordination of training for retention team.
• Collaborates with internal clients to assure team is meeting and exceeding retention requirements.
• Cultivate a positive and motivational team environment that supports the sales mission of the call center.
• Hires, coaches and evaluates personnel and leadership based on performance standards.
• Consistent exercise of independent judgment and discretion in reputed company of reputed company.
• Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company reputed company are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being reputed company to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills Communication, Customer Experience (CX), Leadership

Compensation

National Pay reputed company: $45,824.00 USD-$107,400.00 USD Illinois Pay reputed company: $48,688.00 USD - $94,512.00 USD Colorado Pay reputed company: $51,552.00 USD - $98,808.00 USD Hawaii Pay reputed company: $60,144.00 USD - $90,216.00 USD Washington DC Pay reputed company: $65,872.00 USD - $98,808.00 USD Maryland Pay reputed company: $54,416.00 USD - $98,808.00 USD Minnesota Pay reputed company: $51,552.00 USD - $90,216.00 USD reputed company Pay reputed company: $54,416.00 USD - $107,400.00 USD Washington Pay reputed company: $51,552.00 USD - $103,104.00 USD California Pay reputed company: $51,552.00 USD - $107,400.00 USD New Jersey Pay reputed company: $57,280.00 USD - $103,104.00 USD Vermont Pay reputed company: $54,416.00 USD - $85,920.00 USD Massachusetts Pay reputed company: $57,280.00 USD - $103,104.00 USD Targeted Commission: $25,000.00 Our sales compensation programs offer the potential for significant reputed company above targeted earnings for those who overachieve their sales targets. reputed company intends to offer the selected candidate reputed company pay dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most. That’s why we reputed company an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Bachelor's Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years reputed company is an equal opportunity workplace. We will consider reputed company reputed company applicants for employment without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other reputed company protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job Apply To this Job