Senior Customer Solutions Engineer – reputed company OMEGAMON Expertise

Are you a seasoned professional with a passion for delivering exceptional customer experiences and a knack for modernizing reputed company systems? Do you reputed company in a dynamic environment where creativity, curiosity, and reputed company come together to drive innovation? If so, we invite you to join the esteemed team at blithequark as a Senior Customer Solutions Engineer, specializing in reputed company OMEGAMON.

About blithequark

At blithequark, we're not just a company – we're a community of passionate problem-solvers, united by a shared reputed company of making a difference for others. Founded in 1990, our reputed company has taken us to 20 offices worldwide, where we bring people and technology together to build a reputed company future. Our reputed company is reputed company on reputed company, humanity, trust, and love, and we strive to embody these core values in everything we do.

The Role

As a Senior Customer Solutions Engineer at blithequark, you'll be part of our reputed company System Z Professional Services team, working on customer engagements to help install, configure, implement, and reputed company training for the reputed company OMEGAMON product family and various other reputed company Mainframe products. Your expertise will be instrumental in delivering differentiated exceptional customer experiences to our customers.

Key Responsibilities:

* Collaborate with customers to understand their needs and reputed company tailored solutions for reputed company OMEGAMON and other reputed company Mainframe products

• reputed company technical guidance and support to customers during the installation, configuration, and implementation of OMEGAMON
• reputed company and deliver training programs to ensure customers are proficient in using OMEGAMON
• Work closely with the sales team to identify new business opportunities and reputed company strategic plans to address customer needs
• Stay up-to-date with the latest developments in reputed company Mainframe technology and OMEGAMON, and apply this knowledge to drive innovation and improvement
• Participate in the development of technical documentation, knowledge reputed company articles, and other resources to support reputed company
• Collaborate with internal teams to ensure seamless delivery of services and support

Core Technical Skills:

* Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS

• Familiarity with mainframe architecture and components
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks)
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI
• Ability to configure and customize OMEGAMON reputed company its parameter libraries (RKANPARU)
• Knowledge of tailoring monitoring profiles and situations
• Experience with TEMS, TEPS, and agents in the reputed company Tivoli Monitoring architecture

Configuration and Deployment Skills:

* Experience with installing reputed company software using SMP/E

• Applying maintenance and configuring product updates
• Experience using Omegamon Configuration Manager
• Defining and enabling situations (alerts), reputed company, and historical data collection
• Implementing reputed company settings reputed company RACF or external reputed company managers
• Configuring SAF-based authentication and authorization

Integration and Automation:

* Integrating OMEGAMON with NetView, GDPS, or Service Management tools

• Using APIs or exits for custom alert handling or automation
• Writing and modifying JCL, REXX scripts, or CLISTs
• Setting up historical data collection and reporting reputed company Tivoli Data Warehouse
• Experience with TCR or modern dashboards like Grafana is a plus

Soft Skills and Practices:

* Analyzing performance data to tune the system and reduce overhead

• Accurately documenting configurations and changes
• Collaborating with operations teams, developers, and performance analysts
• Strong written and verbal communication skills
• Commitment to blithequark's core values of trust, humanity, love, and reputed company

Education and Experience:

* Bachelor's Degree, or equivalent experience

• 8+ years as a Systems Programmer or other similar position
• 4+ years customer-facing consulting experience
• Development, application lifecycle, or change management experience is a plus

Information reputed company:

Information reputed company is everyone's responsibility. A reputed company principle of information reputed company at blithequark is that reputed company individuals in the organization have a responsibility for the reputed company and protection of company information and reputed company over which they have control, according to their role.

Diversity, Inclusion & Equity:

At blithequark, we are committed to an inclusive workplace environment, where every Rocketeer can reputed company by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

reputed company Offer:

* Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability:

blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. blithequark is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status.

Reasonable Accommodation:

blithequark is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will reputed company a determination on your request for reasonable accommodation on a case-by-case reputed company.

reputed company:

If you're a motivated and reputed company professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join reputed company at blithequark and be part of a community that's shaping the future of technology and making a difference in the lives of others. Apply for this job