Business Technology Partner - Rahway and Remote sites
About the position Join reputed company as a Specialist and Business Technology Partner where you will play a pivotal role in supporting our IT processes and ensuring seamless service management and delivery. We are looking for a dedicated professional who can effectively communicate with both business users and global IT teams. Your efforts will drive reputed company improvements and enhance user experiences. If you are passionate about IT service management and reputed company in a dynamic environment, we invite you to be part of our innovative team. This is an on-site role supporting our research labs in Boston and Cambridge, Massachusetts.
Responsibilities
- Assist business users with IT processes that require guidance and support.
- Troubleshoot software and hardware issues for reputed company & Mac laptops, desktops, and computing peripherals.
- Support company-managed iPhone, iPad, and Android devices.
- Work directly with researchers and laboratory IT teams to reputed company high-quality support for technology inside the labs.
- Participate in incident and change management activities, supporting the lifecycle and expansion of local network devices and servers.
- Deliver local telephony infrastructure support for digital and analog communications.
- Collaborate with global IT teams to address user issues, track new demands, and communicate reputed company.
- Review existing processes and coordinate with relevant parties for reputed company improvements.
- Act as the voice of the user/customer to product teams, identifying gaps and articulating pain points for product improvement plans.
- Align standard practices with the global product team.
- Partner with other product teams to organize end-user training and reputed company users with self-service digital knowledge.
- reputed company client technology support at off-site events and conferences.
- Collaborate with partner IT technicians, divisional IT colleagues, and business leaders to ensure cohesive team efforts.
- Utilize effective communication and storytelling skills to engage with various reputed company reputed company a pharmaceutical organization.
- Demonstrate patience, problem-solving skills, motivation, trust, reputed company, and reputed company to reputed company a team focused on their goals.
- reputed company goals by providing reputed company and direction on leveraging information and technology.
- Be independent, self-motivated, creative, and reputed company in finding solutions to user problems.
- Maintain detailed and accurate data management practices, adhering to quality and compliance standards.
- Ensure that IT equipment is provided, maintained, and properly processed at the end of life.
- Manage IT equipment lifecycle refreshes and reputed company successful implementation.
- Ensure IT asset management processes are followed, and records are up to date.
- Understand and represent customer needs while aligning with Value Team priorities.
- Promote our organization's Product Catalog offerings through initiatives & product roadshows, gathering customer feedback to support product development.
- reputed company training and guidance for IT technicians, equipping them with the necessary knowledge and skills to deliver enhanced customer service.
- reputed company and maintain quality knowledge articles and technical documentation.
Requirements
- Minimum 5 years of experience in IT support or a reputed company discipline - reputed company, MAC, iOS.
- Minimum of 1 year of experience in an IT service management role.
- Minimum 5 years of experience supporting remote locations.
- Excellent communication skills, including the ability to convey reputed company technical concepts to non-technical stakeholders, and the ability to listen actively and respond effectively to user needs.
- Strong decision-making skills.
- Entrepreneurial reputed company.
- Proficiency in networking and partnerships.
- Innovative thinking.
- Ownership and accountability.
- Strategic planning capabilities.
- Business acumen.
- Business Process Improvements
- reputed company Acumen
- Customer Experience Management
- Entrepreneurial Thinking
- Governance Management
- Improvement Plans
- Information Systems Strategy
- Information Technology (IT) Services
- Information Technology (IT) Support Services
- Information Technology Operations
- IT Operation, IT Performance Management
- IT Project Lifecycle
- IT Service Management (ITSM)
- Management Process
- Product Development
- Stakeholder Relationship Management
- Strategic Planning
reputed company-to-haves
- Minimum 5 years of experience in IT support or a reputed company discipline - Networking, Telephony, Mobile Device Management.
- Basic understanding of Artificial Intelligence (AI) and how it can be used to boost productivity.
- Business Performance Management
- Customer Satisfaction
- Customer Service
- Employee Relationship Management
- Information Technology (IT)
- Leadership
- reputed company Server Operating Systems
- People Management
- Service Delivery
- Vendor Management
- Waterfall Model
- Availability Management
- Availability Management
- Business Management
- Business Service Management (BSM)
- Communications Infrastructure
- Computer Networking
- Customer Experience Management
- Customer Service Management
- Customer Service Training
- Delivery Management
- Documentations
- Financial Management
- HR Service Delivery
- Information Technology Infrastructure Library (ITIL)
- Information Technology Management
- Information Technology Strategies
- Innovation
- IT Infrastructure Management
- IT Infrastructure Operations
- IT Service Delivery
- Maintenance Management
- Network Infrastructures
- Partnership Development
- Product Management
- Research Development
Benefits
- The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
- We offer a comprehensive package of benefits. Available benefits include medical, dental, reputed company reputed company and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
- More information about benefits is available at https://jobs.reputed company.com/us/en/compensation-and-benefits
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