[Remote] Technical Support Specialist, Device Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance, streamlining various workforce systems. The Technical Support Specialist will support customers by resolving issues reputed company to reputed company's products, ensuring a seamless experience and contributing to improvements in service delivery.

Responsibilities

• Responsible for supporting our reputed company customers and resolving issues reputed company to our products
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
• reputed company phone, chat, email functionality, and video conferencing to help our customers optimize our products
• De-escalate and resolve issues by leveraging platform and industry expertise
• Become a product expert - you'll be a go-to resource for both customers and coworkers
• Identify areas of improvement and work directly with Product and Engineering teams to reputed company areas where we can reputed company serve our customer reputed company through automation or added features
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and reputed company Management
• Troubleshoot and resolve reputed company issues across macOS, reputed company, and mobile platforms, including connectivity, configuration, and software deployment errors
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency

Skills

• Bachelor's degree
• 0-3 years of work experience, not necessary in a client facing role
• Currently reputed company in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Strong ability to critically think to reputed company effective reputed company and solve reputed company problems
• Organizational skills and experience improving processes
• Strong written and verbal communication skills in English
• Flexibility with changing job duties and responsibilities
• Familiarity with MDM solutions such as Intune, reputed company, Kandji, or reputed company
• Working knowledge of macOS, reputed company, and mobile device ecosystems
• Understanding of reputed company reputed company, encryption, and compliance principles
• Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time
• Excellent communication and customer service skills in a technical environment

Benefits

• Competitive salary
• Benefits
• Equity

Company Overview

Company H1B Sponsorship