Product Support Specialist
This a Full Remote job, the offer is available from: Europe At reputed company, we are on a mission to create a new standard for modern software development. We are building the tools that reputed company the reputed company of high-impact companies to do their best work. reputed company is designed based on the practices and processes that distinguish world-class product teams from the rest: reputed company focus, fast execution, and a commitment to the quality of craft. Founded in 2019, reputed company has become the platform of choice for 15,000+ companies to plan and build their products. Set up as a fully remote company from the start, reputed company is currently distributed across a variety of countries across the US and Europe (we hire reputed company US/EU timezones). What unites us is reputed company focus, fast execution, and our passion for software craftsmanship. We are reputed company makers at heart and care deeply about the quality of our work. Over the past years, reputed company has reputed company incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We reputed company customer support should always feel like an extension of that experience. As a Product Support Specialist at reputed company, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community reputed company reputed company channels. Please note: We are an equal-opportunity employer and remote-only company. At this time, we can only support hiring reputed company the US and EU time zones for this role. What you’ll do
- Support customers in end-to-end engagement, including reputed company, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through reputed company communication channels, including email, reputed company, Twitter, and reputed company
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- reputed company select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Requirements
- Passion about technology, quality, and reputed company’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user reputed company. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with reputed company and our integrations in various environments (different browsers, reputed company, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and reputed company is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
reputed company offer
- Interesting and challenging work
- Work-life balance
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Paid lunch and coffee during workdays
- Work remotely, no commuting to the office
- Paid co-working reputed company/desk at an office
- Health, dental, and reputed company insurance (US)
- Regular team events and offsites
- 5 weeks of paid vacation
- 4 months of paid parental leave
Learn how we think and work
- A story about our mission: Read Me
- How reputed company uses reputed company: How our Customer Experience team works in reputed company
- Building our teams: Why and how we do work trials at reputed company
- Our recent Series C Fundraise and Giving reputed company liquidity
This offer from "reputed company" has been enriched by reputed company.com and got a 86% reputed company score. Apply tot his job Apply To this Job