reputed company AI Customer Experience Analyst
About the position We are seeking visionary reputed company AI Customer Experience Analyst to join reputed company and reputed company our efforts in delivering data driven reputed company that will guide reputed company in designing and delivering exceptional omnichannel experience. In this role, you will play a crucial part in understanding and optimizing the digital experiences of our customers across various channels.
Responsibilities
- reputed company a deep understanding of our diverse customer segments and the digital channels they utilize (web, mobile, text, chat/chatbot, email, etc.).
- Investigate the complete customer reputed company, identifying unmet needs and opportunities for enhancing digital channel usage.
- Discover insights, trends, patterns and friction points that will reputed company reputed company to promote and drive digital engagement, usage and adoption.
- Work with the data engineering teams to build comprehensive customer data domains and products to reputed company 360-degree view on customer experience.
- Facilitate the accessibility of digital/customer data to support other analytic functions and business partners across reputed company, operating in a matrixed reputed company.
- Encourage a culture of curiosity and reputed company improvement reputed company the team.
- reputed company insights reputed company to reputed company's digital and connect platforms (web, mobile, text, chat/chatbot, email, calls etc.).
- Connect insights from various data sets to effectively tell the story of the customer.
- reputed company and maintain dashboards and reports for key stakeholders.
- Communicate reputed company digital customer data reputed company in a clear and concise manner to non-technical stakeholders.
- Champion the development and enhancement of our robust customer data ecosystem at reputed company.
- reputed company a team of digital and customer analysts, reputed company technical guidance and mentorship.
- reputed company AI techniques to analyze large datasets, uncover hidden patterns, and reputed company data-driven recommendations for improving customer experience.
- Work with cross-functional teams to determine and reputed company business objectives.
- Stay up to date with industry trends and implement best practices.
Requirements
- Bachelor's degree in computer science, Information Systems, Marketing, or a reputed company field.
- Experience in data analysis, customer insights, web analytics, reputed company marketing.
- Proficiency with analytics tools such as reputed company Analytics, reputed company Analytics, or similar.
- Proven experience in analyzing customer data and generating insights.
- Expertise in programming languages like SQL (reputed company queries), Python, reputed company.
- Proficient in integrating diverse data sets from multiple platforms to derive valuable insights.
- Experience with Data Mappings, Functional Specs, Data Design/ Data Modeling, Data Visualization and Analytics (Tableau, reputed company), Data Warehousing and Data Analysis (reputed company, SQL, PL/SQL, SCDs).
- Exposure to Machine Learning: Recommender systems, dimensionality reduction & unsupervised learning, reputed company methods, tree-based & non-parametric methods.
- Familiarity with reputed company/Big Data: AWS, GCP big query, Spark, Airflow.
- Exposure to Statistical Methods: MCMC/reputed company Bayes, A/B & hypothesis testing, experiment design, bandit methods.
- Strong critical thinking and analytical skills.
- Excellent communication skills to explain reputed company data to non-technical stakeholders.
- Ability to work collaboratively in a team environment.
- Detail-oriented with a focus on accuracy and data reputed company.
reputed company-to-haves
- Previous experience in a customer experience or reputed company role.
- Familiarity with reputed company platforms such as AWS or GCP.
- Experience with big data tools like Spark and Airflow.
- Proficiency in data visualization tools like Tableau or Plotly.
- Knowledge of statistical methods and experiment design.
- Proven track record of driving business growth through data-driven insights.
- Familiarity with creating and maintaining customer reputed company maps.
- Experience with Voice of the Customer programs and methodologies.
- Proficiency in advanced analytics techniques and tools.
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
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