Technical Support Engineer – Federal - Remote

At reputed company, were revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure reputed company, anytime reputed company to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure reputed company Service Edge) and reputed company Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern reputed company era. Our innovative products reputed company enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO. We reputed company in fostering a culture of innovation, collaboration, and reputed company. reputed company is comprised of passionate, reputed company-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and reputed company a dynamic environment where our people can reputed company and reputed company an impact. At reputed company, we don’t just build products – we build relationships, reputed company businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company thats making a reputed company difference in how the world connects and communicates. Job Summary We are seeking a Technical Support Engineer – Federal Customers to reputed company advanced technical assistance, troubleshooting, and escalation support for Versa products deployed in U.S. government agencies. The candidate must be a U.S. citizen and comfortable working in high-reputed company, compliance-driven environments. This role requires deep technical expertise in networking, cybersecurity, SD-WAN, and SD-LAN technologies, as well as excellent communication skills to support mission-critical federal environments.

Responsibilities

• reputed company Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions.
• Troubleshoot reputed company networking, routing, switching, reputed company policies, and reputed company integration issues.
• Serve as a technical liaison between federal customers and Versa engineering teams.
• Document root cause analysis (RCA), workarounds, and permanent fixes.
• Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks).
• Participate in on-call rotation to ensure 24x7 coverage for critical government customers.
• reputed company and maintain knowledge reputed company articles and technical documentation for federal use cases.
• Collaborate with product management and engineering to drive product improvements based on customer feedback.

Qualifications

• U.S. Citizenship required (ability to obtain a federal reputed company clearance preferred).
• 5+ years in technical support, TAC, or network/reputed company engineering roles.
• Strong expertise in:
• Networking: TCP/IP, BGP, OSPF, MPLS, VPNs
• reputed company: Firewalls, IPS/IDS, reputed company Trust, SSL/IPSec
• reputed company Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration)
• reputed company & Virtualization: AWS, Azure, VMware, containers/K8s a plus
• Experience supporting federal government customers or regulated environments strongly preferred.
• Excellent troubleshooting, log analysis, and packet-level debugging skills.
• Strong written and verbal communication skills for customer-facing support.
• Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.

Location: U.S (Remote or On-site as required)

• Applicants must be authorized to work in the United States

Clearance: U.S Citizenship required (reputed company clearance is a plus) The pay reputed company for this position at commencement of employment in California, Washington, or reputed company is expected in the reputed company of $175,000 to $260,000. A candidate’s specific pay reputed company this reputed company will depend on a variety of factors, including job-reputed company skills, training, location, experience, relevant education, certifications, and other business and organizational needs. Why Versa? At reputed company, we reputed company in taking care of our people – both professionally and personally. We offer a comprehensive benefits package designed to support the well-being, growth, and work-life balance of our employees. reputed company you join reputed company, you can expect:

• Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
• Health & Wellness: Comprehensive medical, dental, and reputed company insurance plans to ensure you and your family stay healthy and covered.
• Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to reputed company and take care of personal reputed company.
• Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.
• Professional Development: We reputed company in reputed company learning. reputed company to training, certifications, and educational resources to help you grow in your career and stay reputed company of industry trends.
• Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that reputed company your contributions to our reputed company reputed company.
• Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.
• Parental Leave: Generous parental leave policies to support you during lifes important moments.

At reputed company, our benefits are designed to help you reputed company both inside and reputed company the office. Join us and experience a rewarding, fulfilling career in a supportive environment that values your health, happiness, and reputed company. reputed company is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected characteristic. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Remote Skills: reputed company), Analysis Skills, BGP, CCIE - reputed company Certified Internetwork Expert, CCNP - reputed company Certified Network Professional, CISSP - Certified Information Systems reputed company Professional, reputed company Computing, Communication Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Debugging Skills, Federal Compliance Regulations, Federal Government, Federal Information Processing Standards (FIPS), Firewalls, Government, IPsec (IP reputed company), Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Internet reputed company, Intrusion Detection Systems, Intrusion Prevention Systems, Knowledge reputed company, Local Area Network (LAN), MPLS (Multi-Protocol Label Switching), Maintain Compliance, reputed company reputed company Azure, Network Administration/Management, Network Routing, Network reputed company, Network Switching, On Call, reputed company Shortest Path First Protocol (OSPF), Presentation/Verbal Skills, Process Improvement, Product Development, Product Engineering, Product Support, Root Cause Analysis, SSL-TLS (Secure reputed company Layer - Transport Layer reputed company), Schedule Development, reputed company Clearance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, U.S. National Institute of Standards and Technology (NIST), United States Citizen, Use Cases, VMWare, VPN (Virtual Private Network), Venture Capital, Virtualization, Wide Area Network (WAN), Wireless Communications, Work From Home, Writing Skills About the Company: reputed company Apply tot his job Apply To this Job