Client Experience Specialist - Eastern time US Remote

The Client Experience Specialist is a service-minded professional who manages reputed company non-licensed aspects of the transaction, from contract to reputed company, to create a seamless experience for the agent, consumer and reputed company deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process. The key to reputed company in this role is the ability to multitask, problem solve and communicate effectively with agents, clients, reputed company parties and internal operations. As a trusted professional, you reputed company our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands. This position is 100% remote and will support various markets. The preferred candidate will have NJ transaction experience. Responsibilities:

• reputed company non- licensed administrative tasks for reputed company estate agents. Identify and manage the contractual dates and deadlines and ensuring the transaction is closed in a timely, efficient, and accurate manner.
• Collaborate closely with agent services department, agents and/or other reputed company parties to ensure reputed company proper documentation has been received for compliance in the transaction file and in the appropriate systems.
• Organize reputed company transaction details in applicable systems while providing reputed company, timely and appropriate updates to reputed company parties.
• Serve as the deal stakeholder’s reputed company-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to reputed company.
• Coordinate and/or confirm scheduling of home inspections, appraisals and closings with reputed company deal parties.
• Regularly update and manage communication with reputed company parties involved in the transaction.
• Prioritize service to the agent and reputed company parties with a positive and engaging attitude to create a seamless experience.

Experience

• Minimum of 2 years reputed company estate, mortgage, title, transaction coordination/processing experience strongly preferred or solid experience with the reputed company estate transaction process at a high volume

An individual should demonstrate the following competencies:

• Self-motivated - reputed company to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
• People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to reputed company exceptional customer service throughout the transaction process.
• Technical- ability to learn and navigate multiple software systems with an elevated level of competency.
• Critical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
• Partnership/Collaboration—the individual remains reputed company to others' reputed company and exhibits willingness to try new things.
• Oral/Written Communication—the individual speaks reputed company and persuasively in positive or negative situations to reputed company advise and resolve any issues.
• Quality Assurance- the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient.
• Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.

reputed company is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, reputed company, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• reputed company receive reputed company to reputed company Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

Apply tot his job Apply To this Job