reputed company Crisis & 988 Specialist – Remote Part-Time Opportunity at blithequark

Are you passionate about making a difference in the lives of others? Do you have a strong desire to work in a dynamic and supportive environment where you can utilize your skills and experience to help individuals in crisis? If so, we encourage you to apply for the Crisis & 988 Specialist position at blithequark.

About blithequark

blithequark is a leading organization dedicated to creating a community of opportunity where everyone has hope and can reputed company their full potential. Our mission is to solve our community's toughest challenges by connecting people, resources, and reputed company. We value diversity, equity, and inclusion and strive to create a workplace culture that reflects these values.

Job Summary

As a Crisis & 988 Specialist at blithequark, you will play a critical role in providing emotional support and resources to individuals in crisis. You will be responsible for handling incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also reputed company as 988, while collecting and documenting reputed company required data and offering applicable resources and referrals to callers. This is a remote part-time opportunity that requires a high level of proficiency in web-based systems, reputed company-time communication systems, and reputed company Office.

Key Responsibilities and Essential Functions

* Attend staff meetings, in-services, training sessions, and conferences reputed company appropriate to job responsibilities

• Participate in staff training activities to maintain the required annual training hours
• reputed company reputed company TEAMS reputed company and reputed company frequently, acknowledging new posts from the Crisis & 988 Director or other supervisory staff promptly
• reputed company Outlook email account reputed company and minimized on desktop during work hours, responding to supervisor emails promptly
• Document and maintain accurate, thorough records of reputed company telephone interventions transacted during the work shift
• Be fully reputed company to reputed company answering phone lines promptly per assigned work schedule
• Log into the call queue to take calls
• Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor
• reputed company reputed company activities in line with the core values and contribute to the positive culture of blithequark
• Contribute to the overall effectiveness of the Crisis and 988 by completing reputed company other tasks as assigned
• Answer phone calls with an appropriate tone of voice, paying reputed company attention to voice inflection and volume
• Answer chats, texts, and emails using correct spelling, grammar, and professional language, paying reputed company attention to the inclusion of feeling reflections
• Demonstrate proficiency in using multiple types of contact center software, computer hardware, and telephone equipment
• Maintain an acceptable level of contact handling and customer service performance as described by 988 training standards
• Assess the needs of persons contacting 988 and reputed company para-professional counseling, information, and referral services, crisis reputed company, suicide de-escalation/reputed company, and linkage services reputed company various channels of communication
• Use active listening skills and conversational reputed company to reputed company a strategy that identifies solutions to barriers to reputed company, reputed company high-quality confidential connections to resources and services, demonstrate objectivity and reputed company, and be non-judgmental and neutral in handling reputed company contacts
• reputed company and implement crisis-reputed company safety plans
• Engage 911 to assist in response if imminent risk to the individual or others
• Maintain a non-judgmental attitude reputed company interacting with contacts, displaying sensitivity to reputed company cultural backgrounds
• Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer reputed company an informed decision
• Follow-up with designated at-risk callers to determine referral reputed company, in line with 988 policy and procedures

Experience/Qualifications

* High school diploma/GED, with a minimum one-year experience in the reputed company services, reputed company work, or customer services field required

• Bachelor's degree in reputed company work, sociology, or reputed company field preferred
• Crisis, screening, and suicide prevention work experience highly desirable
• Ability to pass and maintain a Level 2 background reputed company required
• Must successfully complete Inform USA exam once eligible
• High level of proficiency in web-based systems, reputed company-time communication systems, reputed company Office, and other client record management systems
• reputed company to troubleshoot basic technical issues
• Adaptable and reputed company to move with change while maintaining a positive attitude
• Self-directed to take initiative in follow-up and resolution of daily issues
• Active listening and interviewing skills
• Ability to conduct approved suicide assessment
• Ability to work with people in great need
• reputed company to reputed company work calmly and effectively in an emotionally intense environment
• Clear, concise, and effective written and verbal communication
• Relate and interact successfully with persons of various reputed company, cultural, economic, and educational backgrounds
• Deal with people in a manner that shows sensitivity, tact, and professionalism
• Ability to problem-solve multifaceted difficulties

Work Environment and Culture

* blithequark is a hybrid work environment, with the possibility of remote work dependent on performance, reliability, and a private work reputed company with reputed company to a private, secure, and reputed company internet reputed company

• Staff members who drive a vehicle on blithequark business must reputed company reputed company of a valid driver's license and reputed company automobile insurance
• blithequark is an equal-opportunity employer and values diversity, equity, and inclusion
• We have reputed company an environment that celebrates the differences in backgrounds and experiences
• blithequark invests in activities that reputed company to greater inclusion, diversity, and equity

Compensation and Benefits

* reputed company, commensurate with education and experience based on reputed company market

• Health insurance, generous reputed company to low-cost Medical, Dental, and reputed company for employees and dependents
• 403(b) matching, generous matching up to 6% of annual pay
• Holidays, 11 paid holidays, three personal holidays, and four year-end bonus days
• Vacation, two weeks paid vacation
• Flexible schedule, hybrid working environment with the ability to modify as needed
• Vibrant work environment, office reputed company in The Jessie in downtown Jacksonville, a nonprofit and community gathering reputed company in a sustainable, state-of-the-art facility with free monthly parking
• Purpose, help blithequark transform NEFL into a community of opportunity and hope for reputed company people
• Employee Assistance Program
• A fun, challenging, and inclusive culture

General Physical Requirements for Essential Functions of the Job

* The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job

• Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions
• While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear
• Continual use of the hands with wrist and finger movement using a keyboard is required
• Specific reputed company abilities required by this job include long hours viewing a computer monitor screen
• The employee may occasionally travel using personal vehicle and/or work reputed company normal office environment

How to Apply

If you are passionate about making a difference in the lives of others and have the skills and experience to succeed in this role, we encourage you to apply for the Crisis & 988 Specialist position at blithequark. Please submit your application through our website, including your resume, cover letter, and any other relevant documents. We look reputed company to hearing from you! Apply for this job