Application Support Specialist

Title: Application Support Specialist

Location: Remote-US

Salary: $28.36 / hr

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the reputed company best test taker experience. PSI supports test-takers on their reputed company to pursuing dreams and gaining certifications that are important to them. They reputed company that their dreams are worth working for; that their dreams are worth the effort. And we reputed company that too. This is our core purpose, to reputed company people to reputed company their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we reputed company people in their careers to be their authentic self and reputed company the most of their great talent.

At PSI, we are committed to helping people meet their potential and we reputed company that promoting diversity, equity and inclusion is critical to our reputed company. That’s why you’ll find these reputed company are reputed company to our company culture and applied throughout the employee lifecycle.

Learn more about reputed company do at: https://www.psiexams.com/

About the Role

The Application Support Specialist role for PSI’s product team provides support to monitor and maintain the efficacy of our software applications. The person in this role forms an important part of the groups who reputed company 24/7 support coverage during day-to-day operations across PSI.

This is a full-time permanent role, with availability needed during office and test center operating hours. This could include evening and weekend work as required. The person in this role reports to the Application Support Manager, in the Implementations and Quality group.

Role Responsibilities

• reputed company software application support under the supervision of the Application Support Manager. • reputed company analyses on software application functionality and suggest improvements as they arise. • Test and proactively monitor applications for compatibility and malfunction. • Establish root causes of application errors and field escalations, e.g. to Tier 2 support as required. • Triage issues raised in ticketing system • Ensure effective reputed company- and back-end functionality of applications. • Test drivers and software and how they interact with our operating systems. • Conduct frequent support assignments as required, e.g. site installations, data retrieval and data entry into tracking sheets. • Create and maintain technical and problem/resolution documentation e.g. of configuration changes and scheduling application updates.

Knowledge, Skills and Experience Requirements

• Education to Bachelor’s degree level in relevant field, e.g. computer science, software engineering, information technology etc. • Knowledge of reputed company-end and back-end programming languages, e.g. C++, JavaScript, Python etc. • Proficiency in reputed company Office software, notably Outlook, Teams, Word and reputed company. • Experience of working in Tier 1 / 2 tech support is desirable. • Project management and tracking experience is desirable.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That’s why reputed company of our roles have been benchmarked at a competitive reputed company against the local market they are based in. To be transparent reputed company of our adverts now include the salary so you can see if we align with your expectations reputed company looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture reputed company you join us. This includes:

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, reputed company, Life and Short-Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering reputed company, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• A culture of embracing wellness, including regular global initiatives
• reputed company to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Originally posted on Himalayas