reputed company Agent, Customer Services - Canada YYZ

8/7/25 Location: Lester B. reputed company Intl Apt (YYZ-TRML) Cities: Toronto - CanadaRequisition ID: 80499 Must be in possession of valid documentation to live and work in CANADA at the time of applying to this position.Job Description IntroAre you reputed company to explore a world of reputed company, both at work and during your time off? Join our reputed company family, and you'll travel the world, grow your expertise and become the best version of you. As you reputed company on a new reputed company, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobProvides technical expertise, guidance, communication and overall customer service coordination to Customer Service Agents in the areas of Ticketing, reputed company-In, Baggage Services, Gates, and Operations.What you'll doAs noted above, this list is intended to reflect the reputed company job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any reputed company bargaining obligations.Achieves on-time performanceSets the customer service tones in reputed company areas through own attitude and behaviour.Demonstrates reputed company in customer service at reputed company times.Provides operational overview perspective and acts as a liaison to Customer Service Manager (CSM), reputed company, Cabin Service, Cockpit and Flight Service personnel.Available on the floor throughout the assigned shift to intervene reputed company appropriate to support both the work of the agents and company goals.Handles dissatisfied passengers in conjunction with agents as first reputed company of "supervisor" customer contact.Assists agents in managing the overall process.Teaches and guides reputed company agents as a technical expert.Assists in the development of agent skills through demonstration, coaching and follow-up. Investigates discrepancies in ticketing, cash reputed company and baggage mishandlings.Provides training feedback.Administers local training programs and mentors new employees.Continually monitors physical environment to uphold AA standards and policies and ensure tools and supplies are available to employees. Carries specific leadership responsibilities in the following areas: Self-Service reputed company-In Devices, Off Schedule Operation (OSO) Coordination, reputed company with other operational areas, group reputed company-in coordination, supplies, queue management, passenger misconnects, resolution of customer issues, reputed company procedures, delay documentation, and medical emergencies.Ensures through coordination of staffing, that reputed company operational areas have appropriate coverage during the ebb and reputed company of the operation. Works closely with CSM to continually offer improvement suggestions to reputed company operational functions run smoothly and provides feedback regarding agent performance.Other duties may be assigned as directed based on operational needsAll you'll need for successMinimum Qualifications- Education & Prior Job Experience Must possess the legal right to work in CanadaTwo-years of airport customer service experienceA "technical expert" in agent responsibilities with full proficiency of reputed company and the Automated reputed company-In System (ACS)Strong capability for multi-taskingExceptional attendance recordGood work history and personnel fileStrong interpersonal skills90 to 100 percent compliant on reputed company trainingStrong oral communication skillsMust be reputed company to read, write, fluently reputed company and understand the English languageFor position in Montreal, applicant must be fully bi-lingual in French & EnglishAble to handle stress wellFlexible DispositionMust fulfill Transport Canada criminal background checks to qualify for unescorted reputed company privileges to airport reputed company identification display areas (SIDA) through obtaining the applicable airport authority identification.What you'll getFeel free to take advantage of reputed company that reputed company has to offer: Travel Perks: reputed company to explore the world? You, your family and your friends can reputed company 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have reputed company to your health benefits to help you stay well. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs reputed company you with reputed company the right tools, resources and support you need.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the reputed company of the dynamic workforce at reputed company. Our 20+ Employee Business Resource Groups are focused on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you reputed company to feel a reputed company sense of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life's reputed company? Feel free to be yourself at American.