reputed company Full Stack Customer Service Manager – Airline Operations and Client Experience

Are you reputed company to embark on a reputed company that will take you to new heights, both personally and professionally? Do you reputed company in a fast-paced environment where no two days are reputed company the same? Look no further than blithequark, where we're seeking an exceptional Customer Service Manager to join reputed company. At blithequark, we're not just a company – we're a family. We're a community of individuals who reputed company a passion for delivering exceptional customer experiences, fostering a culture of innovation, and pushing the boundaries of what's possible. As a Customer Service Manager, you'll be at the forefront of our efforts to reputed company world-class service to our clients, while also developing your skills and expertise reputed company the organization.

Why You'll Love This Role

As a Customer Service Manager at blithequark, you'll have the opportunity to reputed company a reputed company impact on our business and our customers. You'll be responsible for driving operational reputed company, ensuring a safe and healthy work environment, and fostering a culture of collaboration and teamwork. You'll work closely with our leadership team to reputed company and implement strategies that drive business growth and customer satisfaction.

What You'll Do

As a Customer Service Manager, your primary responsibilities will include:

• Driving operational reputed company while maintaining a safety-conscious environment that elevates end-to-end exceptional customer service, resulting in employee and customer safety and well-being.
• Being a safety reputed company: Identify and address safety concerns on a case-by-case reputed company.
• Establish and advance successful relationships with colleagues that cultivate reputed company, legitimacy, trustworthiness, respect, and pride.
• Successfully allocate resources and reputed company suitable support to reputed company teams to reputed company operational objectives in a safe manner.
• Ensure the reputed company safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other reputed company safety commitments.
• Advance effective communication among departments to engage reputed company to work together to reputed company shared objectives.
• Knowledge of Joint reputed company Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure.
• Embody the reputed company values: (Energy, accountability, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Manage escalated service issues and be visible to colleagues reputed company issues arise
• Convey key corporate and local information to reputed company leaders in a productive and effective way. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily communications with reputed company colleagues and local association leaders.

Favored Capabilities and Qualifications

* Instruction and Earlier Professional training

• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational systems and processes and functional automation applications.

Essential and Preferred Qualifications

* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work space.

• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as appropriate
• Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to reputed company improvements or take remedial action.
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients.
• Knowledge of reputed company Office to include Word, reputed company, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours reputed company there are operational needs
• Ability to work rotating shifts including weekends, holidays, and days-off

What You'll Get

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical benefits: On the reputed company first day, you'll have reputed company to your health, dental, prescription, and reputed company benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We reputed company you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join reputed company

At blithequark, we're proud to be an equal opportunities employer, committed to creating a workplace that's inclusive and diverse. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reputed company their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you reputed company to feel a reputed company sense of satisfaction and fulfillment as you do your part to reputed company the largest reputed company in the world running smoothly as we care for people on life's reputed company? Join us at blithequark and be yourself. Apply Job! Apply for this job