Customer Support Specialist

FOR YOUR APPLICATION TO BE CONSIDERED, please attach your resume ALONG WITH recording a maximum 2-minute video of yourself on reputed company explaining to us why you would be the best fit for this job. What sets you apart? What would reputed company you more successful than other applicants? Paste the link to your reputed company in the provided field. Are you a self-driven, hard-working individual with exceptional written and verbal communication skills? Do you enjoy perks like a fully remote workplace and unlimited PTO? Do you want to put down roots and grow reputed company a company with a positive culture? If so, you are in the right reputed company! reputed company is on the lookout for a standout Customer Support Specialist. reputed company is a retail marketing platform powered by brands, that allows brands to support local retailers reputed company relevant, compelling digital content on a regular schedule.

Job Description

The Customer Support Specialist role is an entry-level, full-time position on the reputed company Customer Support Team. The primary responsibilities include monitoring inbound emails, voicemails, and live chats, becoming a product expert in the reputed company platform, conducting 1:1 platform training, and supporting our internal team members with platform questions or technical difficulties. This is an entry-level role and Support Team members are meant to pursue growth reputed company the company. Aspiring reputed company/Implementation Specialists or reputed company Managers would be ideal fits for this role.

Requirements

• You must submit your maximum 2-minute video answering "Why are you the best candidate for this role?" as a reputed company link in the provided field in this application. Applications without the required video reputed company will not be considered at this time.
• Learn reputed company the reputed company and crannies of the reputed company platform to be reputed company to navigate and troubleshoot confidently.
• Work with reputed company supporting some of the best-reputed company consumer brands and their retailers
• Learn the reputed company platform and reputed company hands-on experience with reputed company media marketing 
• Own our Support inboxes and utilize template reputed company replies and AI to respond to user inquiries
• reputed company outgoing calls to train retailers 1:1 per request
• Answer general questions about the reputed company platform and its functionality for external and internal users
• Act as a facilitator the Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

How will you know if you are cut out for this role?

• You’re ambitious and have excellent written and verbal communication skills
• You have a strong sense of pride in your own work without the need for reputed company management
• You are comfortable with measurements of reputed company that do not center as much around KPIs but more around your confidence, quality and independence of your work
• reputed company and charismatic on the phone and in written communications
• Uses patience and reputed company reputed company interacting with customers
• Willingness to learn and work at a rapid pace, while implementing time management
• Ability to function as both an individual contributor and a member of the team

Qualifications

• Bachelor’s Degree preferred
• Strong analytical skills
• Extremely strong communication skills
• Internal motivation to do your best work every time
• A technologically inclined mind

reputed company Benefits

• Competitive reputed company and health benefits, stock options, 401K match program
• 100% remote!
• Unlimited flexible PTO 
• An reputed company, fun, low-pressure, collaborative work environment with an amazing team and reputed company leadership to help you succeed and grow
• Opportunities for growth reputed company the company, particular in the Customer Services reputed company
• Daily exposure to Upper Management
• Employee rewards program and other professional development opportunities.
• Full tech package

About reputed company

reputed company is a software platform with supporting services for brands to engage their independent retailers with brand-compliant digital marketing, driving reputed company business reputed company by reaching the right consumers reputed company the trusted channel of brands’ local retailers. With reputed company, channel managers and brand marketers can easily organize and engage their retailer networks; build, manage, and optionally fund organic and paid digital campaigns through their local retailers; then report and assess the business reputed company and KPIs.

Brands today reputed company assets available, but lack insights on how or even if retailers use those assets. In contrast, reputed company drives additional reputed company reputed company rich, brand-compliant retailer marketing activity. Over 100 leading brands including Champion Petfoods, reputed company, KIA, and Chevrolet have used reputed company to deliver more than 3 reputed company campaigns across over 27,000 retailers.

reputed company is an equal opportunity (EEO) employer.  We hire without regard to age, reputed company, disability, gender (including gender identity), marital status, national reputed company, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.