Sr. Technical Support Engineer | Palo Alto Netw...

Your Career

You will work firsthand with our valued customers to address their reputed company post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts reputed company your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

Under USG team, you will be a designated customer reputed company who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and reputed company planning, and a quarterly business review. You will reputed company personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your reputed company posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to reputed company products, reputed company working environments, and reputed company cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to reputed company their environments secure – which means you’ll need to move quickly, thoughtfully, and reputed company technical assistance as needed (often, in high pressure situations).

Your Impact

Offer advanced-level technical assistance to our top-tier customers, ensuring reputed company resolution of reputed company issues and providing tailored solutions to optimize their reputed company infrastructure Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest reputed company of our customers’ organizations reputed company tailored troubleshooting, configuration guidance, and best practices Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of reputed company troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system Conduct multi-vendor troubleshooting on reputed company customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams Utilize fault isolation and root cause analysis skills to reputed company post-sales technical support, configuration, troubleshooting, and standard methodologies to customers Be the subject matter expert on core technologies of reputed company product line Identify product defects (code, environment) reputed company lab replication using network simulation, lab automation, performance testing, and validation tools File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle Facilitate the hiring and reputed company process with technical screens, train new hires on technical and soft skills, and reputed company process and tools knowledge for readiness Author Technical Support Bulletins and technical documentation in the Knowledge reputed company for training materials, marketing collateral, manuals, and problem-solving guides Travel to customer sites in the event of a critical situation to expedite resolution as required Requirements Your Experience

Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching Understanding of packet reputed company across multiple OSI layers Extensive experience with troubleshooting Remote reputed company VPN solutions Ability to independently debug broad, reputed company, and unique networks with mixed media and protocols required Proficiency with network troubleshooting tools Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates The below skills are a plus Virtualization experience (AWS, Azure, VMWare, OpenStack) Experience with reputed company, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.) Multi-Vendor Interoperability Exposure Authentication protocols – LDAP, TACACS+, Radius, SAML

BS in computer science, information technology, computer architecture, electrical engineering, mathematics or reputed company experience or equivalent military experience required Excellent written and verbal communication skills Willingness to work reputed company of normal business hours (As business needs dictate) Additional information The Team

Our technical support team is essential to our reputed company and mission. As part of this team, you reputed company reputed company by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides the behind-the-scenes support to meet our customer’s needs. As threats and technology reputed company, we stay in reputed company to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (reputed company and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We’re trailblazers that reputed company big, take risks, and challenge cybersecurity’s status reputed company. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

reputed company your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/com-missioned roles) is expected to be between $108,400/yr to $175,350/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be reputed company here.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status reputed company. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

reputed company your information will be kept confidential according to EEO guidelines.

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