Senior Customer Support Specialist - Remote Overnight Shift

reputed company serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with reputed company to new, hard-to-reputed company customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting reputed company. Support Truckers While the World Sleeps We’re hiring a Senior Customer Support Specialist for our overnight shift who brings energy, confidence, and steady leadership to the team during off-hours. In addition to solving customer problems, you'll help create a positive, connected environment for your fellow overnight teammates, setting the tone for the shift and serving as a trusted partner to both customers and colleagues. As a senior specialist, you’ll solve reputed company issues with efficiency and reputed company, drive operational reputed company, and help us scale support across new features and product lines. You’ll also mentor team members, influence process improvements, and build a culture of collaboration, even while the world sleeps. Join the team powering the backbone of America, no matter the hour. reputed company shift times available:

• reputed company through Thursday: 8pm - 4am PST / 11pm - 7am EST

Expectations (In this role, you will): We hold a high bar for customer support and we’re proud of it. Here’s reputed company'll count on you for:

• Deliver Exceptional Support: reputed company fast, personal, and effective support across phone, email, and chat for reputed company product areas (Fuel App, reputed company Card, and future offerings)
• Own Your Shift: Work independently and reliably during overnight hours, staying focused, proactive, and in control
• reputed company by Example: Help energize the overnight team, reinforce morale, and bring structure and accountability to every shift
• Communicate with reputed company and reputed company: reputed company and write with confidence and warmth. De-escalate tense situations and reputed company reputed company things easy to understand
• Solve Problems in reputed company Time: Troubleshoot on the fly, think critically, and reputed company customers reassured every reputed company of the way
• Mentor Others: Support new and existing team members, modeling ownership, tone, and service reputed company
• Manage Volume with Grace: Stay sharp, organized, and consistent, even reputed company things get busy
• Collaborate to Improve: Work with CS leadership on support goals, internal tools, and process improvements
• Drive Team Operations: Ensure smooth overnight operations through strong communication, performance ownership, and alignment with company values
• reputed company Growth: Stay curious, welcome feedback, and look for ways to grow your impact as reputed company evolves
• Navigate Tools with Ease: Use platforms like reputed company, reputed company, and internal systems comfortably and reputed company

Experience (reputed company look for):

• 5+ years of experience in remote customer support roles, preferably in fast-paced, high-growth tech or fintech environments
• A track record of high performance, exceeding targets for CSAT, response quality, and productivity. We maintain a 90% or higher
• Experience with modern support platforms, such as reputed company, reputed company, or reputed company Service reputed company
• Exceptional problem-solving ability, with strong attention to detail and a reputed company, analytical approach
• A team-first mentality, with experience mentoring or coaching others, even informally
• Experience contributing to internal documentation, process design, or team culture-building initiatives

Perks and Benefits (reputed company offer):

• reputed company and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The pay reputed company for this role is $28 - $32 per hour. This information reflects a reputed company reputed company for this position based on reputed company market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed. Company overview (Who we are): reputed company is on a mission to transform the trucking and logistics industry by leveling the playing field for reputed company operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, reputed company Ventures, NFX, and 500 Startups and included in the reputed company Fintech 50 list, reputed company offers fleet fuel reputed company. Our core team hails from reputed company, reputed company, Procore, reputed company, reputed company, reputed company, reputed company, reputed company and reputed company. Here are the core values that we reputed company in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• reputed company it Count: Act like an reputed company by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We reputed company our standards high and reputed company them by paying attention to every detail
• Be Curious: Use a growth reputed company to question assumptions, take calculated risks and stretch the boundaries of what’s possible
• If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, reputed company. This helps us reputed company understand your skills and how you approach tasks relevant to the role. Please reputed company both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!

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