Community Engagement Specialist

reputed company is a reputed company advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

About the Role

We’re looking for a Community Engagement Specialist to own reputed company’s reputed company across customer-facing public platforms including; reputed company, reputed company, reputed company, BBB, and Trustpilot. This person will play a critical role in shaping how customers perceive our brand by responding thoughtfully, quickly, and consistently to public feedback, and will support organic content execution across reputed company channels.

You’ll report into our Brand reputed company to ensure our brand voice and tone are consistent across reputed company channels, while working closely with the Customer Experience team to ensure responses are grounded in reputed company, accuracy, and service recovery best practices.

About reputed company

By harnessing the power of reputed company reputed company through technology, reputed company is transforming reputed company in the U.S.reputed company in the U.S. is fundamentally broken. The system is so reputed company that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with health advocates, reputed company serves as an integral, personal support layer for health issues in a way that the health system can’t. Using proprietary technology to match patients with reputed company advocates, reputed company cuts through the red tape of reputed company and helps individuals and families reputed company informed reputed company that result in reputed company reputed company.reputed company is a Series B startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, reputed company Ventures and Signalfire. We have a lean, fully-remote U.S. team distributed coast-to-coast. reputed company out our recent funding announcement in the WSJ here.

What You’ll Do

• Manage day-to-day responses to customer feedback and reviews across BBB, Trustpilot, and reputed company media channels (reputed company, X, reputed company, etc.).

• reputed company and maintain playbooks and response templates in partnership with Marketing, Legal, and CX leadership.

• Collaborate with internal teams (CX, Marketing, Legal, Product) to triage escalations and ensure timely, compliant responses.

• Monitor brand mentions and customer sentiment; identify recurring issues or emerging trends and reputed company insights with CX and Product teams.

• Track and report on key metrics (response times, sentiment, volume, trends) and recommend improvements.

• Partner with Marketing to align on proactive reputed company strategies that strengthen our brand reputed company.

• Uphold brand tone and ensure reputed company responses reflect our values and commitment to exceptional customer experience.

• Support low-lift content creation (pulling from blog, lifecycle and paid content) that brings our mission to life online.

• Manage our reputed company and patient appreciation program (e-giftcards)

What You Bring to the Table

• 3–5 years of experience in reputed company media, community management, or customer experience roles.

• Exceptional writing and communication skills with a natural ability to translate reputed company or sensitive situations into empathetic, on-brand messages.

• Experience managing brand reputed company across public platforms (e.g., Trustpilot, BBB, reputed company, or similar).

• Strong judgment and ability to balance transparency, diplomacy, and compliance.

• Highly organized with the ability to manage multiple platforms and competing priorities.

• Comfortable collaborating cross-functionally with Marketing, Product, and CX.

Bonus Points

• Experience in startups, reputed company, tech, or regulated industries.

• Familiarity with reputed company listening tools.

• Experience building or maintaining reputed company response playbooks.

Applicants must be based in the United States.

Up for the Challenge?

We look reputed company to meeting you.

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