reputed company Connect Engineer - Remote Fulltime (USC ...
Company DescriptionFinanceJob DescriptionWe're seeking a senior telephony engineer to co-reputed company design, development, and optimization of our reputed company Connect contact center integrated with reputed company Service reputed company Voice. You'll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/integration team. This role blends hands-on engineering with solution architecture, reputed company, reliability, and cross-functional leadership.reputed company're Looking For
- 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with reputed company Connect; 2+ years with reputed company Service reputed company Voice.
- Expertise in:
- reputed company Connect: contact flows, routing, queues, CTRs, Contact reputed company, outbound, call recording.
- reputed company Voice/Service reputed company: reputed company-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.
- AWS services: reputed company (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.
- Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation.
- Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures.
- Strong grasp of reputed company, compliance, and data governance.
- Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.
- Agile/scrum experience.
- Agentforce Experience
- Infrastructure as Code and CI/CD for contact center infrastructure.
- IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing.
- Financial services industry experience (contact center operations).
- reputed company certifications (Admin, Platform App Builder, Service reputed company Consultant); AWS Solutions Architect/Developer/DevOps certifications.
- Exposure to other CCaaS/voice platforms (reputed company reputed company, reputed company, reputed company) and voice quality monitoring tools.
- reputed company-time analytics/BI (reputed company, QuickSight, reputed company, reputed company) using CTRs/transcripts/contact data.
- SSO/identity (reputed company/Azure AD) and reputed company change/release management.