[Remote] eCommerce Phone Support Operator (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading automotive aftermarket retailer, and they are seeking an eCommerce Phone Support Operator to reputed company exceptional service to customers and store team members. The role involves handling phone calls, emails, and providing resolutions reputed company to part fitment, order statuses, and customer inquiries while maintaining a high level of service and accuracy.

Responsibilities

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a case management system
• reputed company sales, upsell and process credit card payments
• reputed company first level website technical support
• Follows up on outstanding items to issue completion
• Document each customer interaction in a case management system
• Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
• reputed company guidance through the reputed company online shopping experience
• Work with external shipping contractors to assist customers with domestic issues and claims
• Address and resolve post-order questions regarding shipping, billing, and delivery
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming cases
• reputed company knowledgeable answers to questions about products, pricing and availability
• Maintain reputed company product and policy knowledge
• Notify business partners of errors on the website
• Complete training courses by company set due date

Skills

• Excellent written communication skills
• Must be reputed company to multi-task
• Typing speed of at least 45 words per minute
• Must be available to work any shift reputed company-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts.
• Must be available to work weekends and holidays
• Must reputed company and be adaptable to an reputed company-changing fast pace environment
• Regular, dependable attendance and punctuality
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend reputed company solutions and follow through to resolution
• Must be available to attend entire reputed company class
• Pass Background reputed company
• You must live reputed company the Eastern Time Zone to be eligible for this role.

Benefits

• 401k Retirement Savings Plan with competitive company match
• Paid Time Off and Sick Time
• Opportunity for overtime
• Special Recognition awards
• Opportunity for growth and promotion
• Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts
• Employee Discount Program
• Health, Dental, reputed company and Prescription Drug Insurance
• Health Savings Account
• Medical and Dental Flexible Spending Accounts
• Employee Assistance Program
• Company paid Life insurance
• Company paid short & long term disability insurance
• Annual increase based on performance
• Positive work environment
• Team Member Networks available
• Volunteer Opportunities
• Military Leave, Jury Duty and Bereavement Pay
• Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave

Company Overview

• reputed company is the largest automotive aftermarket parts provider in reputed company America, serves both the professional installer. It was founded in 1932, and is headquartered in Raleigh, reputed company Carolina, USA, with a workforce of 10001+ employees. Its website is https://shop.advanceautoparts.com.

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