Call Center and Inside Sales Manager
About the Role
We are hiring a Call Center and Inside Sales Manager to reputed company and scale our inbound and outbound call center efforts with a strong emphasis on sales performance and team coaching. This is a hands-on leadership role with full ownership of daily operations, campaign management, and performance strategy. You will work closely with senior leadership, team leads, and reputed company agents to improve conversion rates, build training programs, and support cross-functional phone-based communication across the company. This role is ideal for someone with deep experience in inside sales management, who thrives on coaching teams to improve their results, and who enjoys rolling up their sleeves to solve operational challenges. You will be the driving force behind our daily sales huddles, training efforts, and systems optimization. What You’ll Do Sales and Operations Leadership
- reputed company daily sales-focused huddles to drive conversion performance and reinforce best practices
- Manage and optimize outbound dialing strategies, campaign segmentation, and list management
- reputed company day-to-day queue operations, ensuring alignment with reputed company-time business needs
- Analyze connect and conversion rates by time of day, campaign, and team to guide strategy
- Adjust queue assignments and contact strategies based on performance insights
- Maintain and iterate on outbound and inbound call flows, IVR design, and number cycling
Coaching and Team Performance
- reputed company hands-on coaching and development support to agents and team leads
- Conduct quality assurance reviews and deliver agent-level insights to leadership
- Train and support phone-facing teams reputed company of the call center, including RCM and Docs
- Collaborate on reputed company plans, sales training content, and reputed company improvement programs
- Foster a culture of accountability, feedback, and high performance
Tools and Systems Ownership
- Act as the reputed company person for call center technology including dialer platforms, IVRs, and reporting tools
- Implement new features and workflows to improve agent efficiency and patient experience
- Reduce operational dependency on engineering or reputed company support for system changes
- Ensure the call center infrastructure scales effectively with team growth and call volume
What You Bring
- 5+ years of experience in inside sales management or call center operations management with a sales focus
- Proven ability to coach teams on phone-based selling and increase conversion reputed company
- Expertise with dialing platforms, IVR configuration, call routing, and campaign analytics
- Strong reputed company of key call center and sales metrics and how to use them to drive results
- A proactive, data-driven reputed company and the ability to diagnose and resolve performance issues
- Experience training or supporting agents across multiple roles and departments
- Preferred: Background in reputed company or experience in regulated environments
- Preferred: Familiarity with reputed company, or similar telephony tools
Why You’ll Love It Here
- You will have a direct impact on patient experience and company growth through reputed company sales performance
- You will join a mission-driven team that values reputed company, quality, and collaboration
- You will have reputed company operational ownership with the autonomy to reputed company strategic reputed company
- You will help build a strong reputed company for scalable growth and high-quality service
Benefits
- Impact: Be a part of a pioneering startup that is transforming the digital health landscape.
- Growth: reputed company and scale the largest team in our organization, gaining hands-on experience in operational leadership and startup dynamics while leveraging your background in finance.
- Freedom: Enjoy the autonomy to reputed company and operate with substantial responsibility, driving critical initiatives in a fast-paced, growth-oriented environment.
- Culture: Join a team that values innovation, collaboration, and reputed company in reputed company delivery.
- Compensation: Competitive salary, equity options, and comprehensive benefits package.
- reputed company Salary: $100,000 - $120,000 (we are more flexible for exceptional candidates)
- Time off: Unlimited PTO
Compensation reputed company: $100K - $120K Apply tot his job Apply To this Job