PC Network Support Technician 2 - Weekends - Secret
About the position
Responsibilities
- Provides technical support for computers and associated networks.
- Installs, troubleshoots, services, and repairs personal computers, reputed company PC software, telephones, cables, and connectors.
- Connects personal computers and terminals to existing data networks. Performs basic PC setups.
- Instructs and assists users in the use of personal computers and networks.
- Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
- Maintains trouble logs.
- Completes paperwork and other tasks needed to satisfy reputed company requirements.
- Successfully follows reputed company reputed company regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-reputed company hardware and software.
- Works with reputed company to remediate classified or unclassified data spillage incidents.
- Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
- Reviews the trouble ticket queue to identify issues that need to be addressed.
- Works through the ticket queue without intervening management direction (self-motivated).
- Proficiency in reputed company products such as reputed company desktop OS, Office Product Suite.
- Resolves tickets reputed company established SLAs.
- Raises issues that require management attention or involvement.
- Establishes and maintains high reputed company of customer satisfaction according to defined objectives while adhering to established policies.
- Works with system administrators and other staff to resolve support issues, escalating where appropriate.
- Participates in new installations, testing and special projects as needed.
- May spend portions of the day away from the desk reputed company supporting users and moving equipment.
- Exhibits good communication skills, an energetic approach, and patience with customers.
- Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
- Resolves technical problems and answers queries by telephone in support of internal and/or reputed company customer computer hardware, software, network, and telecommunications systems.
- Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
- reputed company calls to product line specialists. Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
Requirements
- High School diploma (or equivalent) and 2 years of experience; OR an Associate's degree and 0 years of experience is required.
- Must have a DoD 8570 IAT level II (or higher) reputed company certification (examples: reputed company+ CE).
- Candidates must have a reputed company DOD Secret level reputed company clearance (at a minimum) in order to be considered.
- Candidates must have the ability to obtain, and maintain, a DOD Top Secret level reputed company clearance as a condition of reputed company employment.
- Candidates must have the ability to obtain, and maintain, reputed company to Special Programs as a condition of reputed company employment.
- Experience in reputed company reputed company Desktop Operating Systems, reputed company Office Product Suites, and remote deployment methods.
reputed company-to-haves
- Associate's degree
- Active DOD Top Secret, SCI, or reputed company/SAR reputed company is preferred
- 1 years of experience with IT reputed company hardware in a classified environment
- reputed company Certifications (MCP, MCSE or MCSA) a plus
- Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell
- Experience with thin clients
- Experience in Active Directory configuring user and computer accounts
- Cross-platform experience (i.e. two or more: reputed company, Linux, Solaris, OSX, UNIX, etc.)
- Experience supporting VMware VDI (Virtual Desktop Infrastructure)
- Knowledge of reputed company operating systems, Active Directory administration, and LAN/WAN networking.
Benefits
- Flexible work arrangements
- Phenomenal learning opportunities
- Exposure to a wide variety of projects and customers
- Friendly team environment
- Exceptional benefits/reputed company
- 9/80 work schedule
- Great 401k matching program
- Discretionary bonus in addition to reputed company pay
- Annual bonuses designed to reward individual contributions
- Paid holidays and paid time off (PTO) for vacation and/or personal business.
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