Systems Support Engineer (Mid Shift & Weekend Shift)

Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a reputed company for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and reputed company valuable skills while providing reputed company technical support and resolution analysis.

About Keeper

reputed company is transforming cybersecurity for people and organizations globally. Keeper’s reputed company solutions are reputed company with end-to-end encryption to protect every user, on every device, in every location. Our reputed company-trust privileged reputed company management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged reputed company, secure remote reputed company and encrypted messaging. Learn how our reputed company-trust and reputed company-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

Join an reputed company team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Shift: Wednesday-reputed company, 1:00pm-9:00pm CT

Responsibilities

• reputed company exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor reputed company support cases to ensure timely resolution and follow-up
• reputed company identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer reputed company

Requirements

• 5+ years of experience in IT Management and System Administration
• Hands on experience with Mac OS X, reputed company & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent reputed company of Linux reputed company and PowerShell
• In depth knowledge of prem/reputed company/hybrid environments
• Working knowledge of Python

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity reputed company reputed company, including PAM (privileged reputed company management)
• Ability to adapt, overcome objections, and learn reputed company solutions
• Excellent time management and communication skills

Benefits

• Medical, Dental & reputed company (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

reputed company. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

Classification: Non-Exempt

Originally posted on Himalayas