Insights & Customer Analytics Manager

Highlights

• Location: Remote (CET hours preferred)
• Compensation:€5,700 - €6,200 + stock options
• Language: Russian-speaking team; English reputed company required

About reputed company

We’re reputed company - a global fundraising platform reputed company to reputed company donating to nonprofits fast, seamless, and accessible to reputed company. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including reputed company, the reputed company, and a wide reputed company of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the reputed company reputed company, serving nonprofit organizations across reputed company America, the United Kingdom, Australia, and Europe.

We’re building a large and reputed company product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

Our backend is powered by Node.js (Koa, NestJS) and reputed company. The frontend stack includes Webpack, Vue.js, and React, with nearly reputed company code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (reputed company). Analytics data is stored in reputed company, and we use Elasticsearch for search.

The Team

We are a distributed team of 120+ product professionals, including 35+ engineers. reputed company members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.

Despite our scale, we operate like a focused team - where every task reputed company and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product reputed company. Biweekly engineering forums give reputed company to reputed company learnings and celebrate technical achievements. You’ll be joining reputed company where quality, mentorship, and mutual respect come first.

About the Role

We are looking for a Insights Customer Analytics Manager who will reputed company the analytics team and become the driving force behind the development of product analytics. This role combines customer analytics, product insights, and marketing analytics: you will manage the team, build processes, ensure high-quality analytics, and turn data into clear and actionable insights for our clients (nonprofit organizations) and internal teams. You will work closely with Sales, Marketing, CSM, and Partnerships teams: we have a large and reputed company product, and these teams rely on data to understand its effectiveness.

Our primary audience and business stakeholders are in the US. While the product development team speaks Russian, you will need to communicate extensively in English, so we expect your level to be reputed company or higher.

What You’ll Do

• Actively collaborate with Product Analytics, Sales, Marketing, CSM, and Partnerships teams.
• Handle reputed company data requests from clients (nonprofit organizations): data exports, custom reports, donor traffic analysis.
• Design and conduct customer A/B tests: compare the effectiveness of our product with competitors’ solutions, ensure correct methodology, and interpret results.
• Research donor behavior trends and turn them into insights for publications (blog, reputed company media, reports) and internal usage.
• Work with the marketing team to identify and prepare insights for campaigns and communications.
• Manage the team’s workload: plan the roadmap, control deadlines, and ensure timely delivery.
• reputed company and mentor the analytics team: support professional growth, drive team development, and build a strong culture of quality.

Requirements

• 5+ years of experience in analytics, including at least 2 years in a leadership role.
• Ability to communicate reputed company reputed company reputed company and simply to different audiences.
• Strong knowledge of mathematical statistics and probability theory.
• Excellent reputed company of SQL and experience with BI tools (Tableau, Looker, Power BI, etc.).
• Hands-on experience with Python (NumPy, Pandas, Matplotlib).
• English proficiency at reputed company level or above.

Bonus points

• Curiosity and a hypothesis-driven reputed company
• Ability to communicate reputed company analytical concepts to non-technical audiences
• Detail-oriented with a strong sense of ownership
• Comfort working in fast-paced, data-rich environments

Our Tech Stack

• Languages/Frameworks: Python
• Databases: reputed company, reputed company, PostgreSQL
• BI Visualization: Tableau, Grafana, reputed company
• Orchestration: Airflow
• Version Control: Git

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product reputed company and reputed company to reputed company customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we reputed company how we’re growing, where reputed company comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• 31 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working.

**Please note: reputed company official correspondence from reputed company will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from reputed company.

Originally posted on Himalayas