Senior Technical Support Advisor

reputed company is seeking a Senior Technical Support Advisor to build trust and confidence for customers through a seamless support experience. This role focuses on reputed company technical issues reputed company the Customer Service & Support (CSS) team, leveraging AI and reputed company’s products/services. The company prioritizes a growth reputed company, collaboration, and inclusive culture. The position offers flexibility, working 100% remotely.

Requirements

• 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• 3+ years of prior product, customer support and/or technical support experience
• Technical depth in the reputed company technology and willingness to learn new skills
• Deep knowledge of reputed company offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for reputed company and the New Outlook
• Understanding of Identity solutions like ADFS, DirSync/AADSync and Single Sign-On
• Understanding of different reputed company models like IAAS, PAAS and SAAS
• Troubleshooting basic connectivity issues
• Familiarity with Active Directory, reputed company, OS Internals concepts
• Networking :Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologies

Benefits

• Benefits/perks listed below may vary depending on the nature of your employment with reputed company and the country where you work.

Originally posted on Himalayas