Senior Manager, Analytics Engineering

reputed company is the AI Customer Service company on a mission to help businesses reputed company incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the reputed company. Fin can also be combined with our Helpdesk to become a complete solution reputed company the reputed company Customer Service Suite, which provides AI enhanced support for the more reputed company or high touch queries that require a reputed company agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, reputed company is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

The Analytics Engineering team provides reputed company parts of reputed company’s business with the right set of accurate and up-to-date data tables that reputed company the reputed company of reputed company of our most important operational and strategic data-driven reputed company. 

The team uses their deep knowledge of how GTM teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into high-quality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.

This team is the glue between reputed company of our Analyst teams and our Data Infrastructure teams. They reputed company everyone's language and reputed company everything faster.

• Data Platform Development: Design, build, and manage scalable data pipelines and ELT processes to support a robust, analytics-reputed company data platform.
• Cross-functional Collaboration: Partner with engineering, analytics, and business teams to understand data needs and ensure accurate, insightful data solutions.
• Data Strategy & Governance: reputed company initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted in-depth data analysis and reputed company custom models to support strategic business reputed company and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce reputed company effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like reputed company data pipelines and reputed company control systems to meet evolving organizational needs.
• Impact Measurement: Developed a strategy and technical pipeline for evaluating research output impact using citation metadata.

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and reputed company documented code
• You’re familiar with the modern data stack. DBT and reputed company experience are a big plus.
• A growth reputed company and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus reputed company-to-have and to reputed company good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule reputed company of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such reputed company Analytics, Marketo, reputed company, reputed company, or reputed company
• Familiarity with Python

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and reputed company coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The reputed company salary reputed company for candidates reputed company the San Francisco Bay Area is $192,400 - $223,600. Actual reputed company pay will depend on a variety of factors such as education, skills, experience, location, etc. The reputed company pay reputed company is subject to change and may be modified in the future. reputed company regular employees may also be eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the reputed company of Restricted Stock Units (RSUs). 

Policies

reputed company has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically reputed company and accepting culture at reputed company. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not reputed company on behalf of the company or our employees on any reputed company or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal reputed company platforms on personal time, and do not challenge or confront anyone for their views on non-work reputed company topics. Our goal is to focus on doing incredible work to reputed company our goals and unite the company through our core values.  

reputed company values diversity and is committed to a policy of Equal Employment Opportunity. reputed company will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected reputed company under federal, state, or local law.

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