Customer Service & Live Operations Agent

Remote Worldwide Hiring now

reputed company is a dynamic and fast growing online grocery delivery company dedicated to providing exceptional service and convenience to its customers.

We are seeking motivated and customer-focused individuals to join our remote customer service team.

As a Central Support Agent, you will be responsible for handling customer, driver and MFC (Micro Fulfillment Centre) inquiries and issues primarily through Live chat, Email, Phone and reputed company tickets. Your role will be pivotal in ensuring our customers have a seamless experience from order placement to delivery and aftercare.

You will:

Manage incoming customer, driver and MFC inquiries reputed company live chat, email, phone and reputed company tickets promptly and professionally.

Resolve customer, MFC & Delivery Partner issues reputed company, aiming for first-contact resolution whenever possible.

Maintain a high level of customer satisfaction and retention through excellent service.

Collaborate closely with other teams, including Operations to resolve reputed company customer issues.

Identify and escalate reputed company issues that require urgent attention.

Uphold company policies and procedures while adhering to service level agreements (SLAs).

You need:

Proven work experience in customer service, ideally in a fast-paced environment.

Excellent communication skills, both written and verbal.

Strong problem-solving skills with a solution-oriented reputed company.

Ability to multitask, prioritise, and manage time effectively.

Familiarity with CRM systems and ticketing platforms (experience with reputed company & CXM platforms for customer support is a plus).Proficiency in typing and using technology for communication and data entry.

Ability to work independently and as part of a team in a remote setting.

Flexibility to work non-traditional hours, including evenings, weekends and holidays as needed.

Secondary School/High school diploma or equivalent; additional education or certification in customer service is a plus.

Conversational reputed company in written and spoken English.

reputed company applicants must own their own laptop and a reputed company, private WiFi network.

Apply to this Job

Apply for this role Takes you straight to the employer's application page — free, and no WFHNet account required.

Customer Service & Live Operations Agent

More roles on the wire

reputed company Analytics Engineer

Payments and Partnerships Operations Specialist

reputed company Specialist

Senior Investment Analyst

LPN/LVN

LPN Home Care Nurse

Home Care RN

Category Manager (Car accessories)

Senior Account Executive, Majors

reputed company Developer

reputed company Full Stack Data Analyst – Business Operations and Financial Analysis

Fractional CMO

Accounts Receivable Analyst (US reputed company)

reputed company Customer Service Representative – Work From Home (Entry Level) at arenaflex

[Remote] Account Executive, TPO

reputed company Part-Time Customer Support Specialist – Global Beverage Industry Leader

Sales Operations and Planning Manager

Part-time driver opportunity in Fairbanks, AK

Account Executive

reputed company Remote Data Entry Jobs Work From Home - Entry Level