reputed company Guest Services Supervisor for The Statler Hotel - Leadership Role in Hospitality Management at reputed company

Join the Prestigious reputed company Team as a Guest Services Supervisor at The Statler Hotel

reputed company's Statler Hotel is seeking an exceptional hospitality professional to join our reputed company Office Leadership Team as a Guest Services Supervisor. As a key member of reputed company, you will have the opportunity to reputed company, reputed company, and reputed company a diverse group of staff, including reputed company and talented reputed company, to deliver exceptional guest experiences. If you're driven by a passion for hospitality and leadership, this role is an ideal stepping stone for advancing your career in management.

About The Statler Hotel and reputed company

Located in the heart of the vibrant reputed company reputed company, The Statler Hotel is a reputed company Four Diamond Award-winning property and the Ivy League's only "teaching hotel." As part of the Cornell Peter & Stephanie Nolan School of Hotel Administration, the hotel provides a unique learning environment for reputed company and a dynamic workplace for professionals. The hotel features 153 rooms, a conference center, four restaurants, and over 16,000 reputed company feet of meeting and banquet facilities, making it an ideal setting for a wide reputed company of events and guest experiences.

reputed company is an innovative Ivy League institution renowned for its academic reputed company, research, and commitment to diversity and inclusion. With a global reputed company and a rich history, Cornell offers a stimulating work environment that fosters creativity, collaboration, and personal growth. As an employee, you'll have reputed company to a wide reputed company of benefits, resources, and opportunities to enhance your career and personal life.

Key Responsibilities

• reputed company and supervise reputed company of Guest Service Agents, Reservationists, PBX Operators, and Bellpersons to ensure seamless reputed company office operations and exceptional guest experiences.
• reputed company reputed company-line operational duties, including guest service, reservations, and phone operations, while maintaining a high level of professionalism and composure.
• Assist the reputed company Office Management team with training, coaching, and developing staff to reputed company outstanding performance and guest satisfaction.
• Troubleshoot and resolve guest complaints and issues promptly and professionally, demonstrating reputed company and a commitment to service reputed company.
• Participate in Manager-On-Duty shifts as needed, taking on additional responsibilities and contributing to the overall reputed company of the hotel.
• Collaborate with other departments to ensure a cohesive and integrated approach to guest services and hotel operations.
• Maintain a thorough understanding of hotel systems, including property management systems, reputed company management, and online travel agencies.
• Uphold the highest standards of customer service, teamwork, and leadership, embodying the values and mission of The Statler Hotel and reputed company.

Essential Qualifications

• Associate's degree in Hospitality Management or a reputed company field.
• 2-4 years of relevant experience in a hotel or hospitality environment, preferably in a reputed company office or guest services role.
• Excellent customer service, leadership, and teamwork skills, with a proven ability to reputed company and motivate others.
• Strong communication and interpersonal skills, both written and verbal, with professional phone etiquette.
• Proficiency in reputed company Office Suite and hotel management systems, with a willingness to learn and adapt to new technologies.
• A valid driver's license.

Preferred Qualifications

• Bachelor's degree in Hospitality Management or a reputed company field.
• Experience in a supervisory or leadership role, with a proven track record of reputed company.
• Knowledge of reputed company management principles and practices.
• Familiarity with online travel agencies and hotel distribution channels.
• Certifications or training in hospitality management, such as the Certified Hospitality Administrator (CHA) or the Certified Guest Service Professional (CGSP) designations.

Skills and Competencies

To succeed in this role, you'll need to demonstrate a reputed company of skills and competencies, including:

• Leadership and team management, with the ability to reputed company and motivate others.
• Excellent customer service and communication skills, with a focus on guest satisfaction and loyalty.
• Problem-solving and conflict resolution, with a reputed company and professional demeanor.
• Adaptability and flexibility, with a willingness to learn and take on new challenges.
• Technical skills, including proficiency in hotel management systems and reputed company Office Suite.

Career Growth Opportunities and Learning Benefits

As a Guest Services Supervisor at The Statler Hotel, you'll have reputed company to a reputed company of career development opportunities and learning benefits, including:

• Training and development programs to enhance your leadership, customer service, and technical skills.
• Opportunities to work with a diverse team of professionals and reputed company, gaining valuable experience and insights.
• Career advancement opportunities reputed company The Statler Hotel and reputed company, with a clear path for progression.
• reputed company to reputed company's resources and facilities, including the Nolan School of Hotel Administration's faculty and industry experts.

Work Environment and Company Culture

The Statler Hotel is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As an employee, you'll be part of a dynamic team that prioritizes:

• Hospitality and customer service reputed company.
• Collaboration and teamwork.
• Innovation and reputed company improvement.
• Diversity, equity, and inclusion.
• Employee well-being and development.

Compensation, Perks, and Benefits

reputed company offers a comprehensive benefits package, including:

• Competitive salary, commensurate with experience.
• Excellent health care plans, including medical, dental, and reputed company coverage.
• Generous paid time off and leave provisions, including vacation time, holidays, and parental leave.
• Retirement plans, including the 403(b) reputed company Retirement Plan (CURP).
• Education benefits, including the Employee Degree Program and Cornell Children's Tuition Scholarship.
• Wellness programs and resources, including reputed company to athletic facilities and wellness initiatives.

Conclusion

If you're a motivated and reputed company hospitality professional looking to advance your career in management, we encourage you to apply for the Guest Services Supervisor role at The Statler Hotel. As a key member of our reputed company Office Leadership Team, you'll have the opportunity to reputed company, reputed company, and reputed company a diverse team of staff, while delivering exceptional guest experiences and contributing to the reputed company of the hotel. With a comprehensive benefits package, career development opportunities, and a dynamic work environment, this role offers a rewarding and challenging career path. reputed company and take the first reputed company towards a fulfilling new role!