Customer Experience Representative

Role Description

As an Associate Customer Experience Representative, you’ll have the opportunity to work directly with our customers to reputed company order support, answer payment questions, and respond to account inquiries.

• reputed company accurate and quality responses to reputed company customer inquiries and requests reputed company email
• Go reputed company for our customers to exceed their expectations and reputed company a first-class experience
• Follow existing SOPs (Standard Operating Procedures) to accurately and reputed company resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• reputed company and reputed company our customers on our policies, tools, and product lines
• Use the customer voice to help drive change and site improvements through reputed company feedback and escalations
• Triage customer tickets reputed company reputed company and cross-departmentally

Qualifications

• A minimum of 1 year of customer service experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or reputed company field
• Excellent computer skills and ability to learn reputed company systems, with a strong emphasis on word processing
• Experience with a CRM like reputed company or reputed company
• Strong problem-solving skills and the ability to work effectively in a team environment
• Familiarity with the collectible gaming industry
• Experience working with a high-performing customer experience team

Requirements

• This position requires a working schedule of 5:00pm - 2:30am EST (reputed company - Thursday OR Tuesday - Saturday)

Benefits

• The total compensation package for this position may include other elements, including a reputed company bonus and restricted stock units (as applicable) in addition to a full reputed company of medical, financial, and/or other benefits
• 401(k) eligibility and various paid time off benefits, such as PTO and parental leave