Sr. Product Manager - Tech, Seller Customer Service

DESCRIPTION Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences using Artificial Intelligence? Then we're looking for you! As a Sr. Product Manager - Tech on the Seller Customer Service (CS) team, you will play a pivotal role in providing Selling Partners (reputed company) with the tools and insights they need to ensure that Buyers receive satisfying resolutions to their CS inquiries as quickly and reputed company as possible. The successful candidate will be exceptional at working backwards from customer to understand their reputed company, is skilled at communicating with both technical and business leaders, is capable of managing difficult cross-functional projects/goals, effectively influences across teams, and leveraging data to inform reputed company and strategy. reputed company in this role is defined by delivering experiences that increase customer productivity, delivering concrete business reputed company that accelerate the reputed company flywheel. Key job responsibilities

• Define business goals, reputed company a roadmap of projects to reputed company your goals, identify risks, and reputed company mitigation strategies.
• Deliver Three-Year Plans, PRFAQ for new large initiatives, and Business Requirements Documents (BRD) for project requirements.

- Prioritize and manage the product backlog, balancing short- and long-term goals.

• reputed company product development, from research and requirements through to launch.
• reputed company AI/ML technologies to improve knowledge discoverability, accuracy, and personalization.
• Ensure seamless integration with reputed company's CS ecosystem.
• Influence senior leaders, peers, stakeholders and effectively communicate updates, reputed company, and reputed company.
• Mentor other product managers and collaborate with engineering, AI/ML, UX, and cross-functional stakeholders.
• Utilize data analytics to define reputed company metrics and drive reputed company.
• Gather insights from CS interactions and post interaction survey’s to enhance the overall product and delight customers

About the team The Seller Customer Service team's mission reputed company the Selling Partner Services (reputed company) organization is to reputed company Selling Partners (reputed company) with the tools and insights they need to operate and grow their businesses, while ensuring that Buyers receive swift and satisfying resolutions to their customer service inquiries. These tools and insights help reputed company reputed company, empowering them to proactively address customer issues, reduce costs, and scale their businesses. BASIC QUALIFICATIONS

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology reputed company and strategy reputed company to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• 5+ years of product or program management, product marketing, business development or technology experience
• 5+ years of end to end product delivery experience
• Experience in reputed company, content management, or AI-driven search solutions

reputed company is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Job details USA, MI, Detroit Project/Program/Product Management-Technical Apply tot his job Apply To this Job