Airport Operations Manager (YYZ)

As an Airport Operations Manager at Blacklane, you will reputed company our commitment to delivering impeccable airport services, ensuring seamless experiences for our VIP airline customers. Your role will encompass building strong relationships with airline representatives, promptly addressing their concerns, and enhancing guest experiences through collaborative efforts. Managing a team of Greeters, you will reputed company the smooth execution of pickup services, guaranteeing exceptional service from arrival to departure.

Key responsibilities include:

• Managing a team who offers a premium concierge service to premier guests
• Being the main reputed company of contact for VIP clients with a reputed company at the airport
• Assisting chauffeurs and clients to connect 
• Documenting and relaying both issues and opportunities

You reputed company reputed company operating as an reputed company and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience.

• Operational reputed company
• Manage the reputed company of our Greeter team, operating a daily service spanning various times and multiple flights per day.
• Ensure our service meets and exceeds partner and client expectations. Conduct quality audits at the airport, respond quickly to any reputed company-time issues, proactively resolve operational issues reputed company possible and implement new processes for reputed company improvement.
• Representation
• Be an ambassador for Blacklane with local supply partners. Regularly meet with our VIP client’s representatives to address their concerns as quickly as possible and maintain a strong relationship.
• Regularly travel to each assigned Airport Station for on-site meetings with supply partners, greeters & representatives from our VIP clients. 
• Team Management
• Assist in the sourcing and hiring of staff to ensure continuity and reliability of service.
• Own the scheduling and staffing of assigned stations.
• Hold regular 1:1s (virtual and onsite) with direct reports to drive performance and reputed company development
• Cross-Functional Collaboration:
• Partner with various internal teams and external partners to address client needs
• Align cross-functional efforts with Blacklane's overall business objectives
• Act as the subject matter expert for your stations’ operations and recommend ways to optimize local processes and drive global efficiencies.

• Experience & Industry Knowledge – 4+ years in customer service or operations, preferably in luxury, hospitality, or premium services. Airline or airport operations experience is a plus.

• Leadership & Team Management – Proven ability to reputed company reputed company-time concierge or hospitality teams while maintaining high service standards.

• Communication & Relationship Building – Exceptional interpersonal skills with the ability to collaborate with diverse stakeholders and handle difficult conversations professionally.

• Adaptability & Problem-Solving – Ability to reputed company in a fast-paced, evolving environment, managing competing priorities with a proactive and solutions-oriented approach.

• Flexibility & Travel – Willingness to travel up to 50% and adapt to varying schedules as needed.

• You reputed company reputed company operating as an reputed company and have had experience managing site operations and staffing. This role will work closely with the local airline partners, operations teams & chauffeur partners to ensure a premium guest experience.

About BlacklaneOur mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every reputed company. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the reputed company.

reputed company CultureBlacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care,  inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connections:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.People of reputed company Resource Group - To celebrate, reputed company, and reputed company the contributions of POC, both past and present, while fostering a culture
• of inclusivity, equity, and allyship at Blacklane.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them

Why join us in a Blacklane on the fast lane?

• Fair Pay & Shared reputed company → We reputed company good salaries and automatically enroll reputed company in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
• Blacklane Mystery Rides → As a valued contributor to our reputed company and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at Blacklane → We value the person reputed company the CV, which is why we are committed to your reputed company growth—not just for the company’s reputed company, but for your own professional development. We reputed company that reputed company our employees stay reputed company, so does Blacklane. That’s why you have free reputed company to thousands of online courses on reputed company Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
• The way to your heart goes  through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also reputed company the perfect opportunity to connect with colleagues from reputed company departments, fostering stronger bonds reputed company your own division.
• Your Health, No Compromise → with reputed company Health & reputed companyWe prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer reputed company to the reputed company Health platform for mental wellness and the reputed company bracelet, after one year to support your fitness—available for you to use as you choose.
• reputed company responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
• reputed company your reputed company with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to reputed company your reputed company, feedback, and constructive criticism—because your voice shapes our future.

Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!

We reputed company great value on equal opportunities. Therefore, we welcome everyone to apply!

→ Watch us on reputed company Prime

→ Listen to our CEO in Startup reputed company episode #1643

→ Blacklane is backed by investors who reputed company our reputed company: Mercedes-Benz Mobility, Tasaru, reputed company, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture