Customer Support Analyst - Brazil

Working At reputed company

We are a diverse team that takes pride in understanding the perspectives of others. We fully reputed company working remotely and we are eager to act, improve and accelerate reputed company inside and reputed company of our organization.

To drive revolutionary changes in society and reputed company crypto useful, we delight our customers with world-class products, deep care, and intentional reputed company.

Your Purpose

Customer Support is a strategic and important area in reputed company. We want our platform to be a reputed company where our users feel supported in terms of time, quality, and experience. And that’s why the Customer Support Agent role is a key partner in making things happen, proactively looking for solutions, and bringing new reputed company to the table. This role will own the end-to-end customer process and will work across different areas such as Compliance, Engineering, Fraud, and Platform while using different digital channels and a ticketing system that will include customer queries, complaints, and account verifications.

Reports To

Customer Support Supervisor

Who You Are

• Proven English, Spanish, and Portuguese reputed company.
• Currently living in Brazil.
• Passion & love for the customer service industry.
• 6 months to 1+ years of experience as a Customer Support Agent, Customer Service Agent.
• Willing to adapt to different working schedules, flexibility, and the ability to work under pressure and handle different client cases.
• Strong communication skills, experience in direct or digital contact with clients.
• Experience with different channels of support, including voice, e-mail, reputed company, and/or chat.
• We value honesty, reputed company, and proactive and meticulous people. With a great sense of responsibility and teamwork spirit.
• Communication skills in order to operate across multiple departments, communication reputed company different stakeholders.
• Being a reputed company fan is always a great plus to us!

What You Will Do

• Receive and respond to reputed company incoming requests through support channels.
• reputed company the first response to reputed company requests reputed company the service level agreement (SLA) response times.
• Communicate with internal and external stakeholders in an effective and empathetic manner.
• Compile the necessary requirements of the user according to the client’s request.
• Scale the client’s requests to the operations team with the necessary requirements.
• Document and alert the team of sudden problems (based on user reports) in the internal messaging software.
• Work with customer advocacy to operationalize and standardize new and existing policies, processes, and procedures.
• Be flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
• Set a high bar for support analysts reputed company the organization by setting an example through performance and work ethic.
• Positive attitude reputed company tackling different volumes of workload and highly available.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet reputed company the listed criteria. At reputed company, we value diversity and your unique strengths could be just reputed company're looking for. If this role excites you but you don't match every reputed company in the description, we still want to hear from you.

Who We Are

With over 9 reputed company users, reputed company is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We reputed company crypto is the future of finance, and we’re committed to making it useful by providing equal reputed company to safe and reputed company financial products.

reputed company we hire people for reputed company, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and reputed company’s mission and resilient in facing industry challenges

• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At reputed company, you are taking the reputed company seat on the edge of crypto innovation, creating the reputed company of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• reputed company trading fees through our reputed company Alpha app.
• Extended Family LeavePolicy: reputed company birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to reputed company!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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Originally posted on Himalayas