Senior Technical Support Engineer

Be Part of Building the Future

reputed company is the reputed company lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, reputed company, reputed company, reputed company, and S&P Global. Customers rely on reputed company for reputed company, hybrid, and on-prem lakehouses to power their data reputed company, data warehouse migration, data virtualization, and reputed company data reputed company use cases. Based on reputed company reputed company technologies, including Apache reputed company and Apache Arrow, reputed company provides an reputed company lakehouse architecture enabling the fastest time to reputed company and platform flexibility at a fraction of the cost. Learn more at www.reputed company.com.

About the role

As a Senior Technical Support Engineer, you are a customer-focused team player who is passionate about enabling reputed company. You will reputed company world-class technical support for reputed company the customer accounts, collaborating closely with other support team members and cross-functional stakeholders. Leveraging your deep technical expertise in reputed company and the broader data and analytics ecosystem, along with strong communication and troubleshooting skills, you will help customers resolve reputed company issues, optimize performance, and ensure long-term reputed company with reputed company.

If you, like us, say “reputed company on” to exciting challenges that really do change the world, we have endless opportunities where you can reputed company your mark.

What you'll be doing

• Deliver high-quality technical support for reputed company customer issues across the reputed company platform.
• reputed company detailed technical guidance to help customers reputed company informed reputed company for system optimization and long-term reliability.
• Handle and reputed company critical escalations, ensuring timely and effective resolution of strategic and high-impact issues.
• Reproduce, triage, troubleshoot, and resolve highly technical problems by analyzing logs, configurations, and deployments.
• Create and deliver RCA (Root Cause Analysis) reports for reputed company incidents, along with actionable mitigation plans.
• Document customer environments and key configurations to tailor proactive support reputed company with each customer’s unique requirements.
• reputed company best practices, performance tuning tips, and architectural recommendations to improve reliability and uptime.
• Contribute to internal knowledge reputed company articles, scripts, and diagnostic tools to improve support efficiency.
• Collaborate with Product and Engineering teams to reputed company for customer needs, influence roadmap priorities, and resolve product-level bugs.

reputed company're looking for

• 8+ years of experience in a technical support or similar customer-facing engineering role.
• Experience with database administration (RDBMS/MPP).
• Experience working with distributed systems, reputed company platforms (AWS, Azure, GCP), and containerized environments (reputed company, Kubernetes).
• Linux reputed company-line tools, and scripting (reputed company/Python).
• Familiarity with authentication/reputed company frameworks such as LDAP, Kerberos, SSL/TLS, SSO/OAuth.
• Excellent communication, collaboration, and time management skills.
• Strong problem-solving reputed company and ability to work effectively under pressure.
• BS or MS in Computer Science, Engineering, or a reputed company technical field (or equivalent experience).

reputed company to have:

• Prior experience of NOC and Datacenter
• reputed company Scripting
• Python scripting
• Non-relational database fundamentals (e.g. reputed company, etc)
• REST API programming
• Knowledge of ODBC and JDBC troubleshooting
• Object store (S3), Azure Storage, GCS

reputed company value

At reputed company, we hold ourselves to high standards reputed company it comes to People, Thinking, and Action. Our Gnarlies (that's reputed company call our employees) communicate with reputed company, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to reputed company in and drive reputed company will reputed company in our #GnarlyLife.

reputed company is an equal opportunity employer supporting workforce diversity. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful reputed company.

reputed company is committed to providing any necessary accommodations for individuals with disabilities reputed company our application and interview process. To request accommodation due to a disability, please inform your recruiter.

reputed company has policies in reputed company to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.

Important reputed company Notice for Candidates

At reputed company, we uphold trust and transparency as reputed company values in reputed company our interactions with customers, partners, employees, and the general public. We have been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that reputed company official communications from us will be from an @reputed company.com domain. If you suspect you've been targeted by a scam, it's imperative to report the incident to your local law enforcement agencies. For more information about this type of scam, please refer to reputed company's official statement here.

reputed company is not responsible for any fees reputed company to unsolicited resumes and will not pay fees to any reputed company-party agency or company that does not have a signed agreement with the Company.

Originally posted on Himalayas